Phone.com

Phone.com

30 reviews

WH Score

8.5

Top Phone.com Features

What are the Best Phone.com Features?

Phone.com offers a comprehensive suite of features designed to meet the communication needs of businesses. Here are some key features:

Real-Time Analytics and Dashboard: Provides businesses with valuable insights into their call activity and performance.
Call Monitoring: inspect live calls for coaching agents while they're interacting with customers, to improve service levels.
Call Recording: Record calls for quality inspection or training purposes.
Emergency Calling: Ensures emergency calls can be made directly from the platform.
Dial-by-Name Directory: Provides a convenient way for callers to reach specific individuals or departments.

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
International Numbers
Toll-Free Numbers
Vanity Numbers
Softphone
IP Fax

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Click-to-Call
Dial by Name
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Shared Lines
IVR
Auto Attendant
Voice Assistant
Find Me/Follow Me
Number Porting
Number Black/White List

Call Routing Types

Event-Driven Routing
Data-Driven Routing

Reporting & Analytics

Call Log Reports
Dashboard
Call Analytics
Call Monitoring

Recording

Call Recording
Video Recording

Supported Channels

Voice
SMS
MMS

Conferencing Capabilities

Audio Conferencing
Video Conferencing
Split Meeting Rooms
Meeting Lock

Remote Support Features

Screen Sharing

Enhancements & Personalization

HD Voice
Background Effects

Collaboration Tools

Whiteboard

Customizable Items

Custom Greetings

Contact Management

Contact Database

Supported Devices/Hardware

Business Phones

Language & Speech

Speech-to-Text
Transcriptions

Workflow Automation

Call Handling Rules

File Management

File Sharing

Integration Options

APIs

Third-Party Integrations

Salesforce

Compliance Accreditations

HIPAA

Systems/Administrative

Directory Management
Centralized Console

Cybersecurity Features

Encryption

After-Sales Service

Phone Support
Email Support
Technical Support

Phone.com Top Features Related Review

S

Stephen

Reviewed on 1 March 2020

A Cost-effective System

In fact, it is totally a wonderful tool. I love it!

Pros

It can be customized to a great extent and gave our company a highly professional look.

Cons

No google chrome extension it does have.

View All Phone.com Reviews

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