In our comparison of 8x8 X Series vs. Phone.com, 8x8 X Series is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
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But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.
I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.
The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.
This cost-effective solution has met our communication needs efficiently, enabling us to focus on our core business activities. From IVR and voicemail to voicemail-to-text, fax, and a toll-free number, it provides everything I need at an unbeatable price.
At $10 per month, it provides an extensive range of functions that make it a cost-effective choice.
Enhancements to the mobile app would greatly improve the overall user experience.
This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.
Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.
Terrible sound quality-too much noise in the background, the system crashes often, etc.
I originally loved Phone.com due to its flexibility in creating custom messages and phone tree queues. However, there are some cons with this product such as horrible customer dashboard, it’s not clear as you send faxes using the system, it’s not possible to login to the account and see the saved fax and send it again, and many other cons.
Great creation of custom messages and phone queue.
Horrible UI, impossible to resend a fax via the dashboard, numerous error messages when using their preferred browser-Chrome, and complete (50/50) failure rate on faxes thus, majority have to be send at least a second time.
But now, most of the issues we had between us, in the beginning, are resolved. I like the product and would definitely recommend it to users who want to adopt it.
I can receive business calls to my business number on my personal cell phone with the help of the IOS application. Thus allows me to leave my desk more frequently.
The most difficult part for us was the set-up process. It was a disaster. But the fault lies with both the parties. However, our company took almost three months to get everything settled down and start working.
This systems experience across the organization is bad despite using it to replace our physical phone lines. Its sound quality is awful and it crashes often.
Making international phone calls is possible as its app is great and helpful. You can interact in disparate formats as it has a phone service ad text chat option.
Terrible sound quality-too much noise in the background, the system crashes often, etc.
This cost-effective solution has met our communication needs efficiently, enabling us to focus on our core business activities. From IVR and voicemail to voicemail-to-text, fax, and a toll-free number, it provides everything I need at an unbeatable price.
At $10 per month, it provides an extensive range of functions that make it a cost-effective choice.
Enhancements to the mobile app would greatly improve the overall user experience.
I originally loved Phone.com due to its flexibility in creating custom messages and phone tree queues. However, there are some cons with this product such as horrible customer dashboard, it’s not clear as you send faxes using the system, it’s not possible to login to the account and see the saved fax and send it again, and many other cons.
Great creation of custom messages and phone queue.
Horrible UI, impossible to resend a fax via the dashboard, numerous error messages when using their preferred browser-Chrome, and complete (50/50) failure rate on faxes thus, majority have to be send at least a second time.
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In our rating and review comparison of 8x8 X Series vs. Phone.com, Phone.com has 30 user reviews and 8x8 X Series has 74. The average star rating for Phone.com is 4 while 8x8 X Series has an average rating of 3.77. Phone.com has more positive reviews than 8x8 X Series. Comparing 8x8 X Series vs. Phone.com reviews, Phone.com has stronger overall reviews.
8x8 X Series vs. Phone.com both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Conferencing Capabilities, Remote Support Features, Chat/IM Management, Supported Channels, Enhancements & Personalization, Collaboration Tools, Language & Speech, Drag-and-Drop Builders/Designers, File Management, Microsoft 365, Systems/Administrative, Identity and Access Management (IAM), Disaster Recovery, After-Sales Service, Supported Technologies. In our feature comparison of 8x8 X Series vs. Phone.com, 8x8 X Series offers more of the most popular features and tools than Phone.com.
In our pricing comparison of 8x8 X Series vs. Phone.com, Phone.com's pricing starts at 0/month and is more affordable compared to Phone.com's starting cost of 0/month.
Our comparison of 8x8 X Series vs. Phone.com shows that 8x8 X Series scores higher in usability for ease of use, learning curve, ease of admin. Phone.com scores higher in meets requirements, setup & support, quality of support, but 8x8 X Series has the best scores overall for system usability.
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