Vonage
Vonage
71 reviews
WH Score
9.0

Vonage Overview

What is Vonage?

Vonage Business Communications unifies calling, messaging, video, and an ecosystem of 3rd party integrations.  By adopting a full suite of communication tools with 50+ enterprise-grade calling features from a single provider, a business will benefit from all-in-one voice, messaging, video, and collaboration built on the Vonage Communication Platform.       

By adopting a full suite of Vonage Business phone system tools with 50+ enterprise-grade calling features from a single provider, your business will benefit from an all-in-one unified communication service including voice, messaging, video, and collaboration built on the Vonage Communication Platform.


Vonage Recent Reviews


B
Bobbie
Reviewed on 5 May 2024

Issues with Vonage's customer support

I'm really dissatisfied with Vonage's customer support. We were promised committed support at first, but our experience after the sale has been terrible. The agent who promised to help us in the future has not responded at all. Every time I've tried to get in touch with them by phone or email, there have been protracted wait times and no answers. Working with Vonage has been time- and money-consuming and irritating. I strongly suggest that before selecting Vonage, others do extensive research on their options.

Pros
  • None.
Cons
  • Horrible customer service, Lack of follow-up, Frustrating experience, Waste of time & money.

P
Peter
Reviewed on 29 December 2023

Embracing Change with Vonage

The technical setup, while challenging, was effectively navigated with the support of the Vonage IT Team, who demonstrated professionalism and dedication. The Marketing Specialist, though knowledgeable and helpful, encountered a minor hiccup in managing over-promises, leading to a referral to the IT department for resolution.

Pros
  • We can now enjoy numerous features, including the ability to see all our calls, block telemarketers, manage call acceptance and rejection, receive virtual faxes, and utilize virtual attendants, among many other enhancements.
Cons
  • While the IT Team was exceptionally helpful and professional, the complexity of the setup may be a potential hurdle for users not well-versed in technical aspects

Vonage Pricing


Mobile
$14.99
per user / per month
Vonage Pricing Details

Vonage Key Features


Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • Fax to Email
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Voicemail to Email
  • Automatic Call Distribution (ACD)
  • Busy Lamp Field (BLF)
  • Shared Lines
  • Ring Groups
  • IVR
  • Auto Attendant
  • Find Me/Follow Me
  • Number Porting
  • Number Black/White List
  • Do Not Call (DNC) List
  • Music on Hold
  • Conference Bridge
Call Routing Types
  • Skills-Based Routing
  • Event-Driven Routing
  • Queue-Based Routing
  • Location-Based Routing
  • Last Agent Routing
Vonage Features Details

Vonage Media


Videos

Vonage Wheelhouse Score

9.0
What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Vonage Scores

  • Ease of Use
    8.4
  • Meets Requirements
    8.3
  • Learning Curve
    8.5
  • Setup & Support
    8.4
  • Quality of Support
    7.4
  • Ease of Admin
    7.5

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