VirtualPBX vs. Vonage: Which is Best? - Wheelhouse

VirtualPBX vs. Vonage: Which is Best?

VirtualPBX vs. Vonage Best Overall: Vonage

In our comparison of VirtualPBX vs. Vonage, Vonage is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

VirtualPBX Quick Info
WH Score:
8.9
Pricing Score:
8.3
Feature Score:
8.1
Usability Score:
8.6
Company Size:All Sizes
Platforms:
Vonage Quick Info
WH Score:
9.0
Pricing Score:
8.3
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:

Pricing

VirtualPBX Pricing
Starter
$9
per user / per month
Pro
$17
per user / per month
Ultra
$28
per user / per month
Contact Center
Contact Us
Vonage Pricing
Mobile
$14.99
per user / per month
Premium
$24.99
per user / per month
Advanced
$34.99
per user / per month

Features

VirtualPBX Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID
Vonage Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • SIP Trunking
  • Caller ID

Pros & Cons

VirtualPBX Pros & Cons
Pros
  • Excellent customer service, numerous features available.
Cons
  • Somewhat perplexing.
Vonage Pros & Cons
Pros
  • We’ve been using Vonage for 2 years are absolutely satisfied
  • The price and functionality are superb
  • An amazing, cost-effective, intuitive and efficient phone system.
Cons
  • Poor call quality at times.

Reviews

VirtualPBX Reviews
Top Favorable Review
O
Oleta
Reviewed on Jul 2, 2021

I have worked with VirtualPBX for approx. 10 years. I initially got perplexed being new to such a type of service but thanks to the customer service, I was able to pick up quickly.

Excellent customer service, numerous features available

Quite perplexing initially to get things ported

Top Critical Review
R
Roberto
Reviewed on Jul 2, 2021

Port in Toll free number to present system.

Simpler to use, helpful customer service.

Somewhat perplexing

Vonage Reviews
Top Favorable Review
C
Courtney
Reviewed on Jul 2, 2021

Magnificent app, highly recommended.

We’ve been using Vonage for 2 years are absolutely satisfied. The price and functionality are superb. An amazing, cost-effective, intuitive and efficient phone system.

No issues so far. We love it!

Top Critical Review
S
Stacy
Reviewed on Jul 2, 2021

Regularly updates and has a nice layout.

Poor call quality at times

Alternatives

VirtualPBX Alternatives
Vonage Alternatives
Add to Compare

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VirtualPBX vs. Vonage: Detailed Comparison

VirtualPBX vs. Vonage Top Ratings & Reviews: VirtualPBX

In our rating and review comparison of VirtualPBX vs. Vonage, VirtualPBX has 17 user reviews and Vonage has 71. The average star rating for VirtualPBX is 4.94 while Vonage has an average rating of 4.33. VirtualPBX has more positive reviews than Vonage. Comparing VirtualPBX vs. Vonage reviews, VirtualPBX has stronger overall reviews.

VirtualPBX vs. Vonage Best Features & Functionality: Vonage

VirtualPBX vs. Vonage both offer a strong set of features and functionality including Phone System Features, Call Management & Administration, Call Routing Types, Reporting & Analytics, Recording , Chat/IM Management, Customer Management, Conferencing Capabilities, Supported Channels, Remote Support Features, Collaboration Tools, Customizable Items, Supported Devices/Hardware, Supported Technologies, Language & Speech, Drag-and-Drop Builders/Designers, Integration Options, Third-Party Integrations, Microsoft 365, Systems/Administrative, After-Sales Service. In our feature comparison of VirtualPBX vs. Vonage, Vonage offers more of the most popular features and tools than VirtualPBX.

VirtualPBX vs. Vonage Best Pricing: VirtualPBX

In our pricing comparison of VirtualPBX vs. Vonage, VirtualPBX's pricing starts at $9/month and is more affordable compared to Vonage's starting cost of $14.99/month.

VirtualPBX vs. Vonage Best Usability: VirtualPBX

Our comparison of VirtualPBX vs. Vonage shows that VirtualPBX scores higher in usability for ease of use, meets requirements, setup & support, quality of support, ease of admin. Vonage scores higher in learning curve, but VirtualPBX has the best scores overall for system usability.

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