17 reviews
WH Score

VirtualPBX Overview

What is VirtualPBX?

VirtualPBX is a leader in small business hosted phone services. The company was created in 1997: it has been placed on multiple top provider lists and won various service awards for their pioneering innovations and their consistently reliable service and network. VirtualPBX's offering is tailored to small businesses, remote or hybrid companies, and call centers. VirtualPBX offers flat-fee plans with additional add-ons available.  

Key Features 

VirtualPBX includes standard features such as virtual fax, voicemail, text messaging, and auto-attendant, customizable answering and messaging, queuing and call routing, caller ID, call screening, and call blocking, conferencing and real-time monitoring, recording, storage, and backup

Highest uptime in the industry: VirtualPBX is recognized for its reliable, consistent service. Its platform is robust, with numerous backup systems in place and failsafe for power outages, to ensure continuity of service time. Their disaster recovery service offers data backup and redundant routing mechanisms so that if one part of the system fails, calls are handled by a part of the backup system. VirtualPBX advertises the least downtime of any hosted phone service

VirtualPBX was one of the first to present Automatic Call Distribution (ACD) queuing. This features routes calls automatically to the right person or department, based on their skills, location or other criteria. Unanswered calls can be routed to partners as specified by the company.

VirtualPBX takes customers’ data very seriously: their own equipment is housed in a maximum security facility and data storage complies with national-security level protocols.

VirtualPBX provides a 14-day money-back guarantee, complimentary telephone number porting, no setup fees, and is supported by exceptional 24/7 customer service., Inc
Categories:Phone Systems

VirtualPBX Recent Reviews

Reviewed on 7 May 2020

  • I am not very happy with this program
  • Setting up your ACD Queues and deciding what phone will be recorded is very easy.
  • It is such a great app that no con can be spotted in it easily.

Reviewed on 19 September 2019

Support is awesome!

Each experience with VirtualPBX has ever been fantastic.

  • Very responsive and helpful customer support team who also do follow ups.
  • It is always reliant on the quality of our internet service providers.

VirtualPBX Pricing

per user / per month
VirtualPBX Pricing Details

VirtualPBX Key Features

Phone System Features
  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Local Numbers
  • International Numbers
  • Toll-Free Numbers
  • Vanity Numbers
  • Local Minutes
  • Toll-Free Minutes
  • Softphone
  • IP Fax
  • SIP Trunking
Call Management & Administration
  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Back
  • Call Mute
  • Call Barge
  • Call Whisper
  • Automatic Call Distribution (ACD)
  • Ring Groups
  • Auto Attendant
  • Call Flow
  • Music on Hold
Reporting & Analytics
  • Call Log Reports
  • Call Analytics
  • Agent Analytics
  • Call Monitoring
VirtualPBX Features Details

VirtualPBX Media


VirtualPBX Wheelhouse Score

What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

VirtualPBX Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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