Mitel
Mitel
28 reviews
WH Score
8.0

Mitel Overview

What is Mitel?

Mitel is a leading provider of communications software for businesses of all sizes. Their software is designed to help companies improve their internal and external communications, increase productivity, and streamline their operations. One of the critical features of Mitel software is its flexibility. The platform can be customized to fit the specific needs of any organization, with options for on-premise, cloud-based, or hybrid deployment. Companies can choose the solution best suits their budget, technical capabilities, and communication requirements.

Another key feature of Mitel software is its scalability. The platform is designed to grow with your business, so you can easily add users and features as your company expands. This makes it a great choice for businesses looking to expand in the future. Mitel also offers a range of features to improve communication and collaboration within your organization. These include advanced call routing, voicemail, conferencing capabilities, and integrated instant messaging and presence. Mitel offers a range of mobile apps that allow users to stay connected and productive even on the go.

Mitel pricing is flexible and tailored to the needs of your business, whether you're a small start-up or a large enterprise. The company offers several pricing plans, including per-user, per-month options, and custom pricing for larger organizations. In terms of Mitel reviews, the company has an overall positive reputation in the market, with customers praising its reliability, scalability, and ease of use. Many businesses have found that Mitel software has helped them improve their internal and external communications, increase productivity, and streamline their operations.

Mitel is a great choice for businesses looking for flexible, scalable, and feature-rich communications software. With its range of features, flexible pricing options, and positive customer reviews, Mitel is a reliable and effective solution for companies of all sizes.


Company:Mitel Networks Corp.
Platforms:

Mitel Recent Reviews


R
Roy
Reviewed on 2 May 2024

The portal is solid, though customer service could be more responsive.

One important advantage of the portal is its flexibility in enabling IT administrators to make modifications. But I wish there had been more advice from customer service, particularly for new customers. It should be noted by anyone thinking about purchasing this product that there is a 12-speed dial limit. We primarily utilize this tool to enhance our telephony, which has greatly expedited our communications.

Pros
  • Allows changes by IT admin, Solves telephony needs.
Cons
  • Customer support lacks for first-time users, Maximum limit on speed dials.

L
Louis
Reviewed on 30 October 2023

Features Disrupted by Connectivity and Support Woes

If you're considering Nextiva, be cautious. While they market appealing features and support, the reality has proven to be quite different. The persistent connectivity problems and inadequate support can have a significant impact on your business operations. Do your research and evaluate the pros and cons thoroughly before making a decision.

Pros
  • Unfortunately, the reality has not lived up to the expectation, with frequent connectivity issues and support that falls short of resolving our concerns.
Cons
  • Connectivity and Support Concerns.

Mitel Pricing


Mitel
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Mitel Pricing Details

Mitel Key Features


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Softphone
  • IP Fax
  • PBX

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Barge
  • Call Whisper
  • Call Assign
  • Call Query
  • Call Flip
  • Click-to-Call
  • Voicemail
  • Automatic Call Distribution (ACD)
  • Operator
  • IVR
  • Auto Attendant
  • Predictive Dialing
  • Number Porting
  • Do Not Call (DNC) List
  • Call Flow

Call Routing Types

  • Skills-Based Routing
  • Data-Driven Routing
  • Queue-Based Routing
  • Team-Based Routing
  • Location-Based Routing
  • Omnichannel Routing
Mitel Features Details

Mitel Media


Mitel Videos

Mitel Wheelhouse Score

8.0
What is this?

The Average Wheelhouse score for the Phone Systems category is 8.2

Mitel User Scores

  • Ease of Use
    7.9
  • Meets Requirements
    7.5
  • Learning Curve
    7.8
  • Setup & Support
    6.9
  • Quality of Support
    8.1
  • Ease of Admin
    7.6

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