Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Softphone
IP Fax
PBX
Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Popup
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Call Assign
Call Query
Call Flip
Click-to-Call
Voicemail
Automatic Call Distribution (ACD)
Operator
IVR
Auto Attendant
Predictive Dialing
Number Porting
Do Not Call (DNC) List
Call Flow
Skills-Based Routing
Data-Driven Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Omnichannel Routing
Call Log Reports
Performance Evaluations
Dashboard
Call Analytics
Quality Monitoring
CX Analytics
Sentiment Analysis
Call Monitoring
Call Scoring
Call Summary
Call Recording
Group Chat
Private Chat
Chatbots
Audio Conferencing
Video Conferencing
Customer Profiling
Voice
Chat/IM
SMS
MMS
Social Media
Screen Sharing
Virtual Assistant
Business Phones
Natural Language Processing (NLP)
Speech-to-Text
Speech Recognition
Speech Coaching
Call Flow Designer
Call Handling Rules
File Sharing
APIs
Salesforce
SugarCRM
NetSuite
Zendesk
SAP
ServiceNow
Gmail
Microsoft Outlook
GDPR
PCI
Agent Management
Centralized Console
Archiving
Single Sign-On (SSO)
Phone Support
Email Support
Technical Support
Mitel Top Pricing Related Review
R
Robert
Reviewed on 24 September 2019
Mitel is good for saving work time.
Pros
The benefit of using this application is that it self-manages its activity
We do not need to pay special attention to deal with the complexities of managing a service separately
This is good for saving time that one can use elsewhere, and obviously for saving oneself from the additional stress.
Cons
There is not a whole lot to say that would be considered a negative aspect of this application, but that the client-side of this app is somewhat heavier.
