35 reviews
WH Score

NinjaOne Overview

What is NinjaOne?

NinjaOne is a comprehensive Remote Monitoring and Management (RMM) platform designed to empower IT professionals and Managed Service Providers (MSPs) with efficient IT infrastructure management and monitoring capabilities. With a wide range of advanced features, NinjaOne simplifies the management of multiple devices and applications from a centralized dashboard. Let's explore some of its key features: 

  • Automation: Streamline IT operations by automating routine tasks like software updates, patch management, and system maintenance, saving time and improving productivity.
  • Real-time Monitoring and Alerts: Receive instant notifications and alerts for critical issues, enabling proactive problem resolution and minimizing downtime.
  • Robust Security Measures: Protect clients' data and networks with features like antivirus and malware protection, firewall monitoring, and vulnerability scanning.
  • Advanced Reporting and Analytics: Gain insights into performance metrics, identify trends, and make informed decisions to optimize IT infrastructure and enhance efficiency.
  • Remote Device Management: Remotely monitor and manage devices, applications, and systems, empowering IT professionals to address issues from anywhere.
  • Help Desk Integration: Integrate ticketing and help desk systems for seamless support ticket management and efficient customer service.
  • Performance Optimization: Identify and resolve performance bottlenecks to maximize system performance and enhance user experience.
  • Compliance and Audit Tools: Ensure compliance with regulatory standards and conduct audits with ease using built-in compliance and audit features.
  • Remote Access and Control: Remotely access and control devices to provide efficient troubleshooting and support, improving response time and reducing on-site visits.
  • Backup and Disaster Recovery: Implement reliable backup and disaster recovery solutions to safeguard critical data and ensure business continuity. 

NinjaOne Recent Reviews

John Lock, IT Director
Reviewed on 16 May 2024

Philadelphia Museum: An annual subscription to NinjaOne costs 50% less than just one of our previous monthly payments. NinjaOne handles so many manual tasks that we didn’t need to hire a replacement. That is a huge cost savings.

With NinjaOne automation, we’ve also reduced many lower-level issues, so my helpdesk team can dedicate time to more complex requests.

Please note: this is an excerpt from a Museums/Galleries industry customer testimonial, added with express permission from NinjaOne.

Dale Royal, Project Technician
Reviewed on 16 May 2024

Wood ITC: The NinjaOne dashboard gives us full visual control over what needs attention, and it is very easy for us to quickly remediate any actions.

Everything is available for me right away, I don´t have to deal with countless drop-down menus, if I want to paste something it´s available right at the top, if I want to do a file transfer it´s available right at the top. You can restart or reboot into safe mode. It is all very convenient, efficient and easy to access wherever I am.

Please note: this is an excerpt from an MSP industry customer testimonial, added with express permission from NinjaOne.

NinjaOne Pricing

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NinjaOne Pricing Details

NinjaOne Key Features

  • Remote Monitoring & Management (RMM)
  • Update/Patch Management
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Storage
  • Command Line Provisioning
  • System Diagnostics
Identity and Access Management (IAM)
  • User Provisioning/Deprovisioning
  • Role Based Access Control (RBAC)
  • Multi-Factor Authentication (MFA)
  • App-Based Authentication
  • PIN-Based Access
  • Clientless Access
  • Guest Access
  • One-Time Use Links
  • Session Management
Remote Support Features
  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management
NinjaOne Features Details

NinjaOne Media


NinjaOne Wheelhouse Score

What is this?

The Average Wheelhouse score for the Remote Monitoring and Management (RMM) category is 8.6

NinjaOne Scores

  • Ease of Use
  • Meets Requirements
  • Learning Curve
  • Setup & Support
  • Quality of Support
  • Ease of Admin

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