NinjaOne
NinjaOne
35 reviews
WH Score
9.3

Top NinjaOne Features

What are the Best NinjaOne Features?

NinjaOne is a comprehensive remote monitoring and management solution that empowers businesses to effectively manage their IT infrastructure. Here are some of the standout features that make NinjaOne an exceptional choice:

  • Command Line Provisioning: Remotely provision new devices using command-line tools for seamless device setup.
  • Terminal Access: Securely access remote devices through a web-based terminal emulator for efficient troubleshooting.
  • Remote Access: Access devices from anywhere in the world, enabling remote management and support.
  • Device Alerts: Real-time notifications of device issues to proactively address potential problems.
  • TLS Encryption: Secure data transmissions with TLS encryption, ensuring data privacy and protection.
  • Portal Management: Easily manage your NinjaOne portal, customize settings, and control user access.
  • Multi-monitor Support: View and control multiple monitors simultaneously for enhanced productivity.
  • AES Encryption: Safeguard data with AES encryption, protecting sensitive information during remote sessions.
  • Email/Phone/Web Support: Access support through various channels to receive assistance when needed.
  • Update/Patch Management: Seamlessly manage and deploy updates and patches to ensure system security and stability. 

With additional features such as Vulnerability Assessments, Activity Logs, Network Assessments, Session Reports, Update/Patch Management, RBAC, MFA, and EDR, NinjaOne offers a robust and comprehensive solution for IT infrastructure management. It empowers businesses to optimize their operations, enhance security, and efficiently manage their IT assets.


Systems/Administrative

  • IT Service Management (ITSM)
  •  IT Operations Management (ITOM)
  • IT Infrastructure Management (ITIM)
  • Remote Monitoring & Management (RMM)
  • Update/Patch Management
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Storage
  • Command Line Provisioning
  • System Diagnostics

Identity and Access Management (IAM)

  • User Provisioning/Deprovisioning
  • Role Based Access Control (RBAC)
  • Multi-Factor Authentication (MFA)
  • App-Based Authentication
  • PIN-Based Access
  • Clientless Access
  • Guest Access
  • One-Time Use Links
  • Session Management

Remote Support Features

  • Screen Sharing
  • Camera Sharing
  • Keyboard/Mouse Sharing
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Agent Sessions
  • Multi-Session Handling
  • Session Pausing
  • Session Continuation
  • Session Transfer
  • Session Sharing
  • Session Shadowing
  • Co-Browsing
  • Switch Users
  • Swap Screens
  • Sound Capture
  • Remote Printing
  • Screen Blanking
  • Screen Locking
  • Script Library
  • Remote Wake
  • Idle Session Timeout
  • Reboot and Reconnect
  • Lock On Disconnect
  • Prevent System Sleep/Lock/Disconnect
  • Power Management

Workflow Automation

  • Ticket Automation
  • Update/Patch Automation

Reporting & Analytics

  • Activity Logs
  • Network Performance Monitoring (NPM)
  • Vulnerability Assessments
  • Diagnostic Reports
  • Issue/Bug Reports
  • Device Analytics
  • Patch Analysis
  • Agent Analytics
  • Case/Ticket Analytics
  • Session Reports
  • User Tracking
  • Connection Reports

Recording

  • Session Recording

Help Desk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management

Cybersecurity Features

  • Data Security
  • Endpoint Detection and Response (EDR)
  • Encryption

Network Management

  • Network Discovery
  • Network Control
  • Network Isolation
  • Network Prioritization
  • Network Traffic Control (NTC)

Device Management

  • Device Discovery
  • Device Control
  • Device Isolation
  • Device Lockdown
  • Lock & Delete Lost/Stolen Devices
  • Bring Your Own Device (BYOD)
  • Device Lifecycle Management

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

File Management

  • Files Repository
  • File Sharing
  • File Transfers

Collaboration Tools

  • Clipboard
  • Screenshots
  • Shortcuts

Appointments/Scheduling

  • Session Scheduling

Third-Party Integrations

  • ConnectWise
  • Splashtop
  • TeamViewer

Integration Options

  • APIs

After-Sales Service

  • Phone Support
  • Email Support
  • Chat Support
  • Web Support
  • Technical Support
  • Developer Support

Cybersecurity Protection Types

  • Antivirus
  • Anti-Ransomware
  • Anti-Spyware
  • Anti-Phishing

Chat/IM Management

  • Group Chat
  • Private Chat

NinjaOne Top Features Related Review


J
Jack
Reviewed on 22 December 2023

Things are working smoothly.

After a year of driven use, I can state with confidence that NinjaOne is a great all-around monitoring tool that has helped me solve a number of problems with my home network. With the ability to provide professional help instantly, the remote support tool is a genuine lifesaver. Overall, NinjaOne's stable and smooth operation has really impressed me.

Pros
  • elps troubleshoot issues with home networks, supports multiple users, remote support feature available and smooth and stable use.
Cons
  • None.

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