Atera Overview

What is Atera?

Atera is an IT Management platform that helps companies secure, streamline, and automate their IT support infrastructure by combining Help Desk, Ticketing, and Remote Monitoring & Management (RMM) in one AI-powered system. Atera provides a user-friendly interface and allows IT professionals to efficiently manage unlimited devices in their pay-per-technician pricing structure.

Key Features and Capabilities by Atera

Remote Monitoring & Management (RMM): Atera provides customized RMM software that gives IT teams visibility and control of their clients’ networks from any device. IT teams can provide excellent support from remote locations, whenever they are needed by a client.
Helpdesk, Billing, & Reporting (PSA): Atera offers Professional Services Automation (PSA) to help IT teams provide seamless support with integrated ticket management and reporting features.
AI-Powered IT: Atera leverages AI to automate IT support processes from the time a ticket is submitted until it is resolved, including:
- Ticket Overviews,
- Intelligent Responses,
- Recommended Remediation,
- AI-Generated Scripts.
Patch Management: Atera helps IT teams efficiently manage and protect networks with automated patches for Windows, Mac, and software programs.
Remote Access: Atera is integrated with Splashtop and Anydesk to provide IT professionals with real-time, on-demand remote access tools and capabilities.
Network Discovery: Atera provides instant network scans, giving IT teams a full view of all their clients’ networks.