Atera vs. NinjaOne: Which is Best? - Wheelhouse

Atera vs. NinjaOne: Which is Best?

Atera vs. NinjaOne Best Overall: NinjaOne

In our comparison of Atera vs. NinjaOne, NinjaOne is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Atera Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
8.3
Usability Score:
7.1
Company Size:All Sizes
Platforms:
NinjaOne Quick Info
WH Score:
9.3
Pricing Score:
8.2
Feature Score:
9.0
Usability Score:
8.6
Company Size:All Sizes
Platforms:

Pricing

Atera Pricing
Professional
$149
per user / per month
Expert
$189
per user / per month
Master
$219
per user / per month
Enterprise
Contact Us
NinjaOne Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Atera Features
  • Knowledge Base
  • SLA Management
  • IT Service Management (ITSM)
  • Remote Monitoring & Management (RMM)
  • Update/Patch Management
  • Contact Sync
  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • Session Management
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Script Library
NinjaOne Features
  • Knowledge Base
  • SLA Management
  • IT Service Management (ITSM)
  • Remote Monitoring & Management (RMM)
  • Update/Patch Management
  • Contact Sync
  • Role Based Access Control (RBAC)
  • Single Sign-On (SSO)
  • Multi-Factor Authentication (MFA)
  • Session Management
  • Attended Access
  • Unattended Access
  • Remote Session Control
  • Multi-Session Handling
  • Script Library

Pros & Cons

Atera Pros & Cons
Pros
    Cons
      NinjaOne Pros & Cons
      Pros
      • None.
      Cons
      • No spanish inclusion.

      Reviews

      Atera Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      NinjaOne Reviews
      Top Favorable Review
      P
      Phyllis
      Reviewed on Jul 2, 2021

      I'm really dissatisfied with Ninja's general customer service. Their response times are appalling and they provide very little support. I tried contacting them via SMS verification as well, but it didn't work. You may have to wait a while if you require Ninja's help. It is unacceptable if they communicate poorly and lack urgency.

      None

      Major issues are not being fixed promptly and are being dragged out, there is a lack of support from Ninja,

      the Sydney office is not responding to phone calls, SMS verification is not working.

      Top Critical Review
      C
      Carolyn
      Reviewed on Jul 2, 2021

      With the help of this software, we can manage team health, IT assets, and security from a single, centralized platform, which helps us anticipate problems and give better support. Two important features are the extensive inventory and antiviral software. Nonetheless, more Spanish-language materials and documentation would improve accessibility and encourage more in-depth investigation of the platform's features.

      Single panel, health status control and antivirus protection

      No spanish inclusion

      Alternatives

      Atera Alternatives
      NinjaOne Alternatives
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      Atera vs. NinjaOne: Detailed Comparison

      Atera vs. NinjaOne Top Ratings & Reviews: NinjaOne

      In our rating and review comparison of Atera vs. NinjaOne, NinjaOne has 35 user reviews and Atera has 0. The average star rating for NinjaOne is 4.62 while Atera has an average rating of 0.0. NinjaOne has more positive reviews than Atera. Comparing Atera vs. NinjaOne reviews, NinjaOne has stronger overall reviews.

      Atera vs. NinjaOne Best Features & Functionality: NinjaOne

      Atera vs. NinjaOne both offer a strong set of features and functionality including Systems/Administrative, Identity and Access Management (IAM), Remote Support Features, Workflow Automation, Reporting & Analytics, Recording , Help Desk Features, Cybersecurity Features, Network Management, Device Management, Conferencing Capabilities, File Management, Collaboration Tools, Appointments/Scheduling, Third-Party Integrations, Integration Options, After-Sales Service, Chat/IM Management, Cybersecurity Protection Types. In our feature comparison of Atera vs. NinjaOne, NinjaOne offers more of the most popular features and tools than Atera.

      Atera vs. NinjaOne Best Pricing: NinjaOne

      In our pricing comparison of Atera vs. NinjaOne, NinjaOne's pricing starts at N/A/month and is more affordable compared to NinjaOne's starting cost of N/A/month.

      Atera vs. NinjaOne Best Usability: NinjaOne

      Our comparison of Atera vs. NinjaOne shows that NinjaOne scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Atera scores higher in , but NinjaOne has the best scores overall for system usability.

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