ServiceDesk Plus is a comprehensive help desk software solution developed by ManageEngine, a division of Zoho Corporation. It is an IT Service Management (ITSM) software that helps organizations of all sizes manage their IT assets, incidents, problems, changes, and knowledge base. One of the key features of ServiceDesk Plus is its incident management capabilities. This helps reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Using ServiceDesk Plus, each of the tickets is processed through a single system, giving you deeper insight into technical issues. Additionally, these advancements can reduce disruption and give your business skills that will help IT staff, clients, and stakeholders.
In its entirety, ServiceDesk Plus is a robust and adaptable ITSM tool that can assist businesses of all sizes in enhancing the quality of their IT services, cutting expenses, and raising customer happiness.
My experience with the product has been a blend of positives and challenges, with notable ease in setup and configuration, coupled with concerns regarding the interface and certain functionalities.
ManageEngine ServiceDesk Plus is an ideal platform for both small and large organizations. It is especially useful for asset management as it links notes to the appropriate machines and users. You can also set up email alerts to stay informed of any potential issues.
The Average Wheelhouse score for the Help Desk category is 8
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