SysAid is the next generation of IT Service Management (ITSM), offering a comprehensive platform that integrates generative AI into every element of service management. This approach transforms traditional service management into an intuitive, fully conversational experience, allowing organizations to deliver exceptional service with minimal effort. By automating repetitive tasks and providing a reliable, easily accessible, and incredibly convenient service experience, SysAid delights employees, frees up administrators to focus on strategic initiatives, and empowers organizations to unleash their true potential.
From workflow design to integration with Microsoft Teams, Queen’s University is streamlining IT processes and interactions thanks to SysAid. Service Automation and smart ITSM is enhancing every aspect of service delivery, with robust self-service, ticket triage, asset management, and much more.
Please note: this is an excerpt from a higher education industry customer testimonial, added with express permission from SysAid.
All of the preventive maintenance at NYGH is handled using SysAid’s built-in asset management (with the exception of the in-house biomedical technology due to government regulations). This includes reports for all assets produced prior to the biannual PM check-ups – giving the IS team a picture of all the relevant data and each asset’s history of support and maintenance.
Please note: this is an excerpt from a healthcare industry customer testimonial, added with express permission from SysAid.
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