Top SysAid Features

What are the Best SysAid Features?

Systems/Administrative

Knowledge Base
IT Service Management (ITSM)
SLA Management
 IT Operations Management (ITOM)
IT Infrastructure Management (ITIM)
IT Infrastructure Library (ITIL)
Remote Monitoring & Management (RMM)
Multiple Company Management
Update/Patch Management
Policy Management
Administrator Management
Administrator Console
Agent Management
Archiving
Segmentation/Grouping
Sandbox
Bulk Actions
Multi-Tenant Deployment
Low-Code/No-Code Development

Configuration Management

Drift Management

Sync/Refresh

Password Sync
Email Sync
Contact Sync
Calendar Sync

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)
Knowledge-Based Authentication
Guest Access

Password Management

Password Reset

Project Management Features

IT Change Management
Workflow Management
Request Management

Systems Change Management

Engineering Change Request (ECR)
Engineering Change Control (ECC)

Help Desk Features

Ticket Creation
Ticket Response
Ticket Assign
Ticket Prioritization
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Ticket Summary
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management

Remote Support Features

Screen Sharing
Keyboard/Mouse Sharing
Attended Access
Unattended Access
Remote Session Control
Session Sharing
Screen Blanking
Reboot and Reconnect

Workflow Automation

Busines Process Automation
Automated Responses
Low Code/No Code Business Process Automation
Task Automation
Ticket Automation
Workforce Automation

Reporting & Analytics

Activity Logs
Incident Reports
Performance Logs
Process Analysis
Survey Analysis
Time Tracking
Audit Trail
Performance Evaluations
Dashboard
Daily Summary
Asset Reports
Usage Analytics
Executive Summary
Data Analytics
Case/Ticket Analytics
Runtime Reports
Drift Analysis
Pivot Table Reports
Trend Reports
SLA Tracking

Incident Management

Incident Notes
Incident Timeline
Incident Localization
Incident Routing
Incident Merging
Incident Snoozing

Customer Management

Case Management

Network Management

Network Discovery

Device Management

Device Discovery

Asset Management

Asset Profiling
Asset Tracking
Asset Discovery

Task Management

Create Tasks
Assign Tasks
Split Tasks
Task Lists
Task Dependencies
Task Prioritization

File Management

File Sharing
File Attachments

Integration Options

APIs
Webhooks
Embedding
SDKs
App Marketplace
Computer Telephony Integration (CTI)
Plugins

Third-Party Integrations

Salesforce
WhatsApp
Harvest
OpenAM
Nagios
Pingdom
Jotform
Site24x7
YouCanBookMe
Jira
Sage
Slack
Sharepoint
ConnectWise
HubSpot
Okta
Asana
Zapier
OneLogin
Active Directory
Shopify
Azure
PagerDuty
New Relic
Dynamics 365
DocuSign
Google Chrome
QuickBooks
Trello
Zoom
Twilio
Monday.com
TeamViewer
Typeform

Microsoft 365

Microsoft Outlook
Microsoft Teams
Power BI

Google Workspace

Gmail
Google Calendar

Report Management

Report Filters
Report Sharing
Report Publishing
Concurrent Report Execution

Customizable Items

Custom Alerts
Custom UI
Custom Fields
Custom Workflows
Custom Widgets
Custom Reports
Custom Themes
Custom Templates
Custom Status
Custom Forms
Custom Branding
Custom Layouts

Collaboration Tools

Screencasts
Team Calendar
Virtual Assistant

Reminders/Alerts

Ticket Notifications
Incident Alerts
Message Triggers
SLA Alerts
Data Alerts
Email Alerts
Task Notifications
Maintenance Reminders
SMS Alerts
Dispatch Notifications
Security Alerts

Drag-and-Drop Builders/Designers

Workflow Builder
Form Builder

Cybersecurity Features

Data Security
Encryption
IP Black/White List

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI

After-Sales Service

Phone Support
Email Support
Chat Support
Web Support
Case Support
Technical Support
Developer Support
Multilingual Support
Help Center
FAQs
Forum
Product Guide/Manual
Training/Tutorial
Seminars/Workshops
Dedicated Account Manager
Customer Onboarding
Free Installation
Advisory Services
Service Reviews
Service Level Agreement (SLA)

Supported Channels

Chat/IM
SMS
Email
Social Media
Website

Survey Management

Create Surveys
Share Surveys

Text Management

Text Summarization
Text Generation

Portal Types

Customer/Client Portal

Contact Management

Contact Database

SysAid Top Features Related Review

Luke Scott, IT Support Analyst

Reviewed on 31 January 2025

Tiger Feet: SysAid was chosen because it offered a complete package that simply worked better than other options.

SysAid’s my best friend. I spend all my time with it, and it helps me solve all my team’s problems. With SysAid Spaces, everything’s easy to access. It makes dealing with tickets fun.

Please note: this is an excerpt from a wholesale party supplies customer testimonial, added with express permission from SysAid.

View All SysAid Reviews

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