SysAid

SysAid

0 reviews

WH Score

7.9

Top SysAid Features

What are the Best SysAid Features?

Systems/Administrative

Knowledge Base
IT Service Management (ITSM)
SLA Management
IT Infrastructure Library (ITIL)
Administrator Console

Identity and Access Management (IAM)

Role Based Access Control (RBAC)

Project Management Features

IT Change Management
Workflow Management
Request Management

Helpdesk Features

Ticket Prioritization
Ticket Assign
Ticket Creation
Ticket Tagging
Ticket Queuing
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Summary
Issue Management
Ticket Lifecycle Management

Workflow Automation

Busines Process Automation
Automated Responses
Low Code/No Code Business Process Automation
Task Automation
Ticket Automation
Workforce Automation

Reporting & Analytics

Incident Reports
Process Analysis
Time Tracking
Performance Evaluations
Dashboard
Asset Reports
Usage Analytics
Data Analytics
Case/Ticket Analytics
SLA Tracking

Asset Management

Asset Profiling
Asset Tracking
Asset Discovery

File Management

File Sharing

Third-Party Integrations

Salesforce
WhatsApp
Jira
Sage
Slack
Sharepoint
ConnectWise
HubSpot
Okta
Asana
Zapier
OneLogin
Active Directory
Shopify
Azure
Dynamics 365
DocuSign
Google Chrome
QuickBooks
Trello
Zoom
Twilio
Monday.com
TeamViewer
Typeform

Microsoft 365

Microsoft Outlook
Microsoft Teams
Power BI

Google Workspace

Gmail
Google Calendar

Customizable Items

Custom UI
Custom Fields
Custom Workflows
Custom Reports
Custom Templates
Custom Forms

Collaboration Tools

Screencasts
Virtual Assistant

Reminders/Alerts

Ticket Notifications
Email Alerts

Cybersecurity Features

Data Security

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI

After-Sales Service

Dedicated Account Manager
Service Level Agreement (SLA)

Supported Channels

Voice
Chat/IM
Email
Social Media

Portal Types

Customer/Client Portal

Contact Management

Contact Database

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