In our comparison of BMC Helix vs. ServiceDesk Plus, ServiceDesk Plus is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
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Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
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After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
Simple to upgrade, has a simple to operate and smooth GUI, amazing support, and nearly all you require is somewhere on their web.
It doesn’t notify you after a ticket has expired or has been open for a certain number of days.
After working on a free trial for 2 years, I found it very helpful due to easy setup and configuration. Our ticket handling has increased considerably. Small and medium can adopt it conveniently.
The user-friendly and stable app, easy to set up, dashboard at a glance widgets, preventive maintenance set up, customized templates.
Updates should be available at a click. But updates are difficult and too many. Customer support is not prompt. The cost involved in buying related apps like Zoho reporting.
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In our rating and review comparison of BMC Helix vs. ServiceDesk Plus, ServiceDesk Plus has 30 user reviews and BMC Helix has 0. The average star rating for ServiceDesk Plus is 4.43 while BMC Helix has an average rating of 0.0. ServiceDesk Plus has more positive reviews than BMC Helix. Comparing BMC Helix vs. ServiceDesk Plus reviews, ServiceDesk Plus has stronger overall reviews.
BMC Helix vs. ServiceDesk Plus both offer a strong set of features and functionality including Systems/Administrative, Configuration Management, Project Management Features, Help Desk Features, Workflow Automation, Reporting & Analytics, Cybersecurity Features, Cloud Management, Network Management, Resource Management, Application Management, Asset Management, Third-Party Integrations, Reminders/Alerts, Supported Technologies, After-Sales Service, Governance, Risk, & Compliance (GRC), Content Management. In our feature comparison of BMC Helix vs. ServiceDesk Plus, BMC Helix offers more of the most popular features and tools than ServiceDesk Plus.
In our pricing comparison of BMC Helix vs. ServiceDesk Plus, ServiceDesk Plus's pricing starts at $10/month and is more affordable compared to ServiceDesk Plus's starting cost of $10/month.
Our comparison of BMC Helix vs. ServiceDesk Plus shows that ServiceDesk Plus scores higher in usability for ease of use, meets requirements, learning curve, quality of support, ease of admin. BMC Helix scores higher in , but ServiceDesk Plus has the best scores overall for system usability.
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