TOPdesk is an IT service management software that helps organizations streamline their service management processes. With TOPdesk, users can easily manage incidents, requests, changes, and problems within a single platform. The software features an intuitive user interface that makes it easy to navigate and use, even for those new to service management.
One of the key features of TOPdesk is its incident management capabilities. The software allows users to easily log and track incidents, assign them to the appropriate team members, and monitor their progress. This helps organizations respond to incidents quickly and effectively, minimizing downtime and ensuring that services are restored as soon as possible. Another powerful feature of TOPdesk is its request management capabilities. The software allows users to easily submit and track service requests, such as new equipment or software. This helps organizations track requests and ensure they are fulfilled promptly.
TOPdesk also includes robust change management capabilities. The software allows users to easily submit and track change requests, assign them to the appropriate team members, and monitor their progress. This helps organizations ensure that changes are implemented smoothly and do not negatively impact other services.
In addition to these features, TOPdesk also includes problem management capabilities. The software allows users to easily log and track problems, assign them to the appropriate team members, and monitor their progress. This helps organizations identify and resolve problems quickly, minimizing their impact on services.
When it comes to pricing, TOPdesk offers a range of options to fit the needs of different organizations. The software is available as a cloud-based solution as well as an on-premises solution. The cloud-based solution is available on a subscription basis, while the on-premises solution requires an upfront payment. Prices will vary depending on the number of users and the specific features needed.
TOPdesk reviews are generally positive, with users praising the software's ease of use and powerful features. Many users have also noted that the software has helped them improve their service management processes and better respond to incidents and requests. TOPdesk is a good choice for organizations looking for comprehensive IT service management software.
While the platform is generally user-friendly and effective in providing support case overviews, the absence of some features, particularly in bulk case assignment, may require consideration based on specific organizational needs.
For teams that were accustomed to using Outlook, TOPdesk has proven to be a game-changer. It allows for more efficient call registration and handling, along with robust reporting capabilities that provide invaluable insights into our workload.
The Average Wheelhouse score for the Help Desk category is 8
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