Top TOPdesk Features

What are the Best TOPdesk Features?

Help Desk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management

Remote Support Features

Screen Sharing

Systems/Administrative

Knowledge Base
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Work Offline
Sandbox

Project Management Features

IT Change Management

Reporting & Analytics

Status Tracking
Dashboard

Supported Channels

Voice
Chat/IM
SMS
Email

File Management

Contract Lifecycle Management
File Sharing
File Transfers
File Attachments

Phone System Features

Softphone

Call Management & Administration

Call Queue
Automatic Call Distribution (ACD)
IVR

Portal Types

Customer/Client Portal

Collaboration Tools

Notes

Language & Speech

Speech-to-Text

Customizable Items

Custom Reports

Report Management

Report Filters
Report Publishing

Drag-and-Drop Builders/Designers

Report Builder

Data Management

Database Maintenance

Integration Options

APIs

Third-Party Integrations

Google Analytics
Slack
HubSpot
Okta
Zapier
Trello

Microsoft 365

Power BI

Google Workspace

Gmail

Course Management

Course Library

Supported Technologies

Artificial Intelligence (AI)

After-Sales Service

Phone Support
Email Support
Chat Support
Service Level Agreement (SLA)

TOPdesk Top Features Related Review

Catherine

Reviewed on 2 September 2023

Efficient Incident Management

I wholeheartedly recommend TOPdesk. Its implementation is swift, and it significantly accelerates workflow and processes. You'll experience enhanced dynamism in your customer interactions and more streamlined communication with your suppliers, especially in contract management.

Pros

I find it incredibly convenient that user queries can be seamlessly linked through TOPdesk with just one click
The intuitive interface is another standout feature
Both the self-service portal and the operators enjoy a seamless experience.

Cons

In areas with a weak internet connection, the software's performance can be affected
It's worth noting that customer support outside of the USA may not be as responsive

View All TOPdesk Reviews