Zoho Desk
Zoho Desk
18 reviews
WH Score
9.4

Zoho Desk Overview

What is Zoho Desk?

Zoho Desk is a cloud-based customer support platform, furnishing an extensive toolkit to manage customer inquiries and support tickets adeptly. The platform's user-friendly interface and robust features position it as an optimal solution for businesses of diverse sizes aiming to streamline their customer support operations. A prominent attribute of Zoho Desk is its ticketing system, facilitating efficient tracking and management of customer inquiries. Customizable ticket views and automation rules further enhance efficiency, enabling businesses to assign and prioritize tickets for resolution promptly. 

Some of the key advantages of utilizing Zoho Desk are:

  • User-Friendly: Zoho Desk's intuitive user interface caters to both technical and non-technical users, ensuring ease of use.
  • Scalability: Zoho Desk's scalability accommodates your business growth, allowing seamless additions of users and add-ons.
  • Cost-Effective: Zoho Desk's affordability offers a budget-friendly approach to enhancing customer support.
  • Feature Diversity: Zoho Desk's array of features permits tailored customization to meet specific business requirements.
  • Reliability: Zoho Desk guarantees data security and reliability, prioritizing the protection of your information.

 


Zoho Desk Awards

2024
All Years
Zoho Desk - Editors Choice 2024

Company:Zoho Corporation Pvt. Ltd.
Platforms:

Zoho Desk Recent Reviews


S
Steve
Reviewed on 26 October 2023

Seamless Customer Communication

Zoho Desk's support ticket and chat functionalities have revolutionized my customer communication strategy, especially when combined with SalesIQ chat.

Pros
  • Intuitive and user-friendly UI/UX.
Cons
  • No ability to integrate deep links into the tickets or accounts.

W
Wilma
Reviewed on 23 October 2023

Streamlined Solo Operations

Zoho Desk steps into two roles, allowing me to efficiently tackle tasks and manage operations on my own.

Pros
  • Intuitively designed user interface, making them a breeze to use.
Cons
  • Lack of human touch.

Zoho Desk Pricing


Free
Free
per user / per month
Zoho Desk Pricing Details

Zoho Desk Key Features


Helpdesk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Ticket Lifecycle Management
Systems/Administrative
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
Call Management & Administration
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Screening
  • Call Queue
  • Call Assign
  • Call Query
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
Zoho Desk Features Details

Zoho Desk Media


Videos

Zoho Desk Wheelhouse Score

9.4
What is this?

The Average Wheelhouse score for the Help Desk category is 8.1

Zoho Desk Scores

  • Ease of Use
    8.8
  • Meets Requirements
    8.5
  • Learning Curve
    7.7
  • Setup & Support
    7.9
  • Quality of Support
    9.6
  • Ease of Admin
    8

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