ConnectWise Automate Overview

ConnectWise Automate is Remote Monitoring and Management (RMM) software that helps IT professionals and Managed Service Providers (MSPs) efficiently manage, monitor, and support company networks. Connectwise Automate helps IT teams deliver proactive support and focus on valuable projects that enhance customer experience by automating the resolution of common IT issues, while also preventing recurring problems. This RMM solution also provides powerful reporting capabilities that help teams find effective resolutions with comprehensive analytics and managed technology insights.

Key ConnectWise Automate Capabilities

The key capabilities and features offered by ConnectWise Automate include the following:

• Asset Discovery: ConnectWise Automate provides Asset Discovery tools to help IT professionals automatically detect connected devices and track their behavior across a company's network. Asset Discovery helps ensure the safety of authorized devices and protects the network from unauthorized access.
• Endpoint Management: ConnectWise Automate offers Endpoint Management tools to help IT teams access user devices and resolve issues quickly.
• Patch Management: ConnectWise Automate provides Patch Management capabilities so IT teams can test, configure, and install software and applications safely and efficiently.
• Remote Access: ConnectWise Automate includes ConnectWise ScreenConnect, to help IT professionals remotely access, identify, and resolve issues.
• IT Automation: ConnectWise Automate offers IT Automation tools to help IT teams reduce costs and streamline workloads by automating routine IT tasks.
• AI Scripting: ConnectWise Sidekick provides AI-generated scripts that IT teams can create in minutes and approve before implementation.