IT Infrastructure Management (ITIM) tools facilitate the smooth and efficient operation of an organization's IT infrastructure, including hardware, data storage, operating systems, networks, and software. ITIM involves three key areas of focus: Storage Management (backup, recovery, and performance monitoring), System Management (updates, performance monitoring, and account management), and Network Management (device configuration, firewalls, traffic monitoring, and troubleshooting).
ITIM is part of overarching IT Operations Management (ITOM) tools, which offer IT teams a variety of resources to internally monitor and manage all IT infrastructure, while also delivering task and workflow automation to deliver cost-efficient outcomes. As a standalone system, ITIM offers numerous advantages, such as reducing system downtime, streamlining operations, and improving response times. It also minimizes operational risks, supports full system integration, and enhances data security. Additionally, ITIM lowers costs through automation, increased efficiency, and effective capacity planning.
Key Features of ITIM Tools
- Network Management: ITIM includes Network Management tools to help organizations ensure network performance, security, and access. Network Management features include:
- Network Device Configuration: ITIM includes network device configuration, which involves setting up and managing the hardware and software settings for devices such as routers, switches, and firewalls to help organizations improve network performance and system security.
- Traffic Monitoring & Troubleshooting: ITIM includes network traffic monitoring to help organizations analyze, diagnose, and resolve network issues quickly, to maintain system security and ensure optimal system performance.
- System Security: Involves protecting an organization’s infrastructure through antivirus software, firewalls, strong password practices, encryption, and alert monitoring, with automation recommended to simplify management.
- Storage Management: ITIM includes Storage Management, which includes capabilities such as:
- Backup & Recovery: Backup and recovery involve creating copies of data to protect against loss or corruption, and restoring that data to its original or functional state when needed.
- Capacity Planning: Capacity planning involves accurately forecasting IT needs to ensure adequate storage space and processing speeds across an organization’s network.
- Storage Performance Monitoring: Popular IT performance monitoring KPIs include outage data (frequency, mean time to resolve, total downtime), storage and utilization (RAM usage, available storage space), and network performance (upload/download speeds, network latency).
- Systems Management: ITIM involves overseeing the setup, maintenance, and troubleshooting of systems, which fall into six main categories: hardware platforms, operating systems, enterprise software, data storage, networks and communications, and internet platforms.
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