Atera

Atera

0 reviews

WH Score

7.9

Top Atera Features

What are the Best Atera Features?

Systems/Administrative

Knowledge Base
SLA Management
IT Service Management (ITSM)
Remote Monitoring & Management (RMM)
Update/Patch Management

Sync/Refresh

Contact Sync

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Session Management

Remote Support Features

Attended Access
Unattended Access
Remote Session Control
Multi-Session Handling
Script Library
Idle Session Timeout
Reboot and Reconnect
Lock On Disconnect
Prevent System Sleep/Lock/Disconnect

Workflow Automation

Busines Process Automation
Professional Services Automation (PSA)
Task Automation
Ticket Automation
Event Automation

Reporting & Analytics

Network Performance Monitoring (NPM)
Audit Trail
Vulnerability Assessments
Dashboard
Inventory Reports
Server Assessments
Case/Ticket Analytics
Session Reports
Connection Reports

Recording

Session Recording

Help Desk Features

Ticket Assign
Ticket Tagging
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Lifecycle Management

Customer Management

Complaint/Feedback Management

Compliance Accreditations

HIPAA

Device Management

Bring Your Own Device (BYOD)

Cybersecurity Features

Encryption

Disaster Recovery

Data Backup & Recovery

Drag-and-Drop Builders/Designers

Report Builder

Appointments/Scheduling

Ticket Scheduling
Session Scheduling

Customizable Items

Custom Alerts
Custom Reports
Custom Branding
Custom Domains

Third-Party Integrations

Azure Active Directory
Splashtop
TeamViewer
Bitdefender

Google Workspace

Google Calendar

Integration Options

APIs

Report Management

Report Filters

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)

After-Sales Service

Email Support
Dedicated Account Manager
Customer Onboarding

File Management

File Sharing
File Transfers

Portal Types

Customer/Client Portal

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