IT Operations Management (ITOM) Tools

What are IT Operations Management (ITOM) Tools?

IT Operations Management (ITOM) tools enable the processes and services undertaken by an organization's IT department, including completing administrative tasks, providing hardware and software support, managing policies and procedures to meet organizational needs and Service Level Agreements (SLAs), and delivering services for both internal and external clients. Effective ITOM ensures consistent availability, performance, and efficiency across an organization's systems, technology, processes, and services.

ITOM provides organizations with numerous benefits, including:

  • Predicting issues,
  • Minimizing user impact,
  • Automating resolutions,
  • Supporting modern DevOps,
  • Enhancing data connectivity.

ITOM systems collect and analyze data from various sources, such as cloud monitoring platforms and IT Infrastructure Management (ITIM) tools, using AIOps and machine learning to reduce noise, identify anomalies, and avoid false positives. They help prevent issues before they occur, and minimize user impact by quickly identifying root causes and enabling collaboration across teams. Automation of cross-team workflows further eliminates manual processes, and ITOM supports DevOps and SRE teams by improving observability and incident response.

Key Features of IT Operations Management (ITOM) Tools

The key features and capabilities of ITOM tools include the following:

  • Network Infrastructure Management: ITOM involves network management tools, which IT teams use to manage network infrastructure and ensure efficient, optimized operations, including setting up remote access, regulating external communications via firewalls, maintaining network security, and overseeing internal telephone systems.
    IT Help Desk: ITOM includes IT help desk functionality to provide technical support for employees, clients, and customers via phone, email, chat, or self-service portals.
  • Incident Management: ITOM includes incident management, which consists of the processes and best practices IT teams use to respond to unexpected system events or service interruptions, as well as quickly restore services and minimize downtime.
  • Data Backups & Disaster Recovery: ITOM includes backup and recovery, which involves IT teams creating copies of data and storing them securely to safeguard against loss or damage during a system failure or cyber-attack. This process also includes restoring the data to its original location or a secure alternative, ensuring it remains available for operational use.
  • Service, Server, & Device Management: ITOM offers end-to-end service, server, and device management, which IT teams use to ensure that servers, virtual machines, and endpoints are patched, upgraded, and maintained while also managing IT assets such as desktops, tablets, and mobile devices.

Interested to check out more software products for IT teams? Explore our other IT-related software categories here:

Top 10 ITOM Tools

NinjaOne / ServiceNow / Absolute / SolarWinds Observability / BMC Helix / OpManager / Zluri / Squadcast / Splunk Observability Cloud / ControlUp

WH Score
9.3
NinjaOne
35reviews
Starting Price:N/A
NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security integrati...
WH Score
8.3
ServiceNow
16reviews
Starting Price:N/A
ServiceNow helps enterprises to build cloud networks or software that can help them in administration, governance, or digital workflow management. ServiceNow has grown immensely popular because of all the talk that goes around business automation. ServiceNow is an American-based company operating fr...
WH Score
7.9
Bubble PPM
0reviews
Starting Price:N/A
Bubble PPM is an all-in-one project and portfolio management system that caters to any use case, industry or business size. Whether it's to manage the day-to-day tasks of all your team members or to obtain a bird's eye perspective on overall progress, Bubble PPM offers a wide range of capabilities t...
WH Score
7.9
OpsRamp
0reviews
Starting Price:N/A
OpsRamp is a comprehensive IT Operations Management (ITOM) platform that caters to the needs of Managed Service Providers, Enterprises, and Partners by offering a wide range of solutions. One of the key features of OpsRamp is its Hybrid Observability, which allows users to gain insights into their I...
WH Score
7.9
Freshservice
0reviews
Starting Price:$19 per user / per month
Freshservice is a robust and reliable IT service management solution that can help businesses of all sizes improve their IT operations, enhance efficiency, and deliver exceptional service to their customers. With its AI-driven capabilities, seamless integrations, and user-friendly interface, Freshse...
WH Score
7.9
ControlUp
0reviews
Starting Price:N/A
ControlUp is a leading company that specializes in digital employee experience management tools designed to enhance the monitoring and troubleshooting of virtual, physical, and secure desktop environments. With a focus on real-time monitoring, endpoint security, and seamless integration with technol...
WH Score
7.9
Splunk Observability Cloud

Splunk Observability Cloud

0reviews
Starting Price:$15 per host / per month
Splunk Observability Cloud enables businesses to monitor and troubleshoot a wide range of applications, infrastructure, and user experiences. By providing real-time visibility into critical systems and processes, the Observability platform helps businesses identify and address issues before they esc...
WH Score
7.9
Squadcast
0reviews
Starting Price:$0 per user / per month
Squadcast is an incident management tool, designed to streamline the process of responding to and resolving incidents. By integrating with Squadcast for live call routing, users can quickly and efficiently address any issues that may arise, reducing downtime and improving overall efficiency. In...
WH Score
7.9
Zluri
0reviews
Starting Price:N/A
Zluri is a SaaS management platform that has gained recognition for its innovative approach to optimizing SaaS stacks, managing access, and reducing costs for businesses. One of the key features of Zluri is its ability to streamline the management of SaaS applications, allowing businesses to easily ...
WH Score
7.9
OpManager
0reviews
Starting Price:N/A
ManageEngine OpManager is a robust and reliable solution for monitoring network performance and device health. OpManager provides deep visibility into device performance and network monitoring, making it easy for IT teams to identify and address issues before they impact operations. With its user-fr...
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