cxomni Overview

What is cxomni?

cxomni is a Customer Journey Management platform that analyzes customer touchpoint data across various channels and provides companies with insights and mapping tools to help optimize the customer journey. This platform is highly collaborative, so teams can work together to create customer journey maps, streamline customer processes, and improve products.

Key cxomni Features and Capabilities

Customer Journey Mapping: cxomni provides Customer Journey Mapping tools that companies can use to implement data insights and create visualizations of how customers experience products, services, and brands. cxomni includes mapping features such as:
- Emotion Curves
- Images
- Storyboards
- Templates
- Customizable Personas
Customer Journey Analytics: cxomni provides Customer Journey Analytics, which includes analyses of customer touchpoints and integrated data from CRM software and other web analytics platforms to empower data-driven decision-making.
Collaboration Tools: cxomni is a collaborative Customer Journey Management platform with tools to help teams connect to optimize customer experience across all touchpoints.