Sprinklr Overview

What is Sprinklr?

Sprinklr is an AI-powered Customer Experience Management (CXM) platform that unifies customer support, sales & marketing, social media, and analytics into one platform that companies can use to enhance customer and employee experiences alike. Sprinklr streamlines daily activities for customer-facing teams by reducing technology silos and eliminating the need for multiple tools and platforms to provide exceptional customer experiences.

Key Sprinklr Features

The key Sprinklr features and capabilities include the following:

Sprinklr Service: Sprinklr provides CXM tools that unify contact center teams across social, digital, and voice channels for a streamlined customer experience. The top Sprinklr Service features include:
- Inbound & Outbound Voice
- Social Customer Service
- Conversational IVR
- Knowledge Base Software
- Unified Agent Desktop
- AI Agent Assist
- Omnichannel Routing
- AI-Powered Quality Management
- Supervisor Console
- Workforce Management
- Guided Workflows
Sprinklr Social: Sprinklr offers unified social media tools to help companies improve support via social channels and gain insights from social interactions. The main Sprinklr Social features include:
- Social Publishing and Engagement
- Social Listening
- Social Advertising
- Conversational Commerce
- Social Customer Service
Sprinklr Insights: Sprinklr analyzes omnichannel data to provide in-depth insights that companies can use to continually improve customer experience, support, and marketing. The key Sprinklr Insights tools include:
- Competitive Insights and Benchmarking
- Product Insights
- Location Insights
- Visual Insights
- Media Monitoring and Analytics
Sprinklr Marketing: Sprinklr offers tools to streamline, automate, and enhance marketing efforts with data-driven insights, including:
- Content Marketing and Campaign Planning
- Social Advertising
- Marketing Analytics
- Ad Comment Moderation