CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead. CXone transforms your call center software—empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—all built on an Open Cloud Foundation.
Key CXone capabilities include:
If the primary focus is on clear and accessible calls, this product is worth considering. While there are areas for improvement, the platform's positive aspects make it a viable option for users seeking reliable call quality.
It's a convenient all-in-one solution for communication needs, which simplifies workflow.
The Average Wheelhouse score for the Digital Experience Management (DXM) category is 7.8
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