CXone vs. Crownpeak: Which is Best? - Wheelhouse

CXone vs. Crownpeak: Which is Best?

CXone vs. Crownpeak Best Overall: CXone

In our comparison of CXone vs. Crownpeak, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

CXone Quick Info
WH Score:
8.7
Pricing Score:
8.7
Feature Score:
8.5
Usability Score:
8.2
Company Size:All Sizes
Platforms:
Crownpeak Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
7.5
Usability Score:
7.1
Company Size:Small Business, Mid Market
Platforms:

Pricing

CXone Pricing
Essential Suite
$135
per month
Core Suite
$169
per month
Complete Suite
$209
per month
Crownpeak Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

CXone Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Complaint/Feedback Management
  • Contextual Interactions
  • Intent Discovery
  • KPI Tracking
  • Root Cause Analysis (RCA)
  • Call Log Reports
  • Forecasting
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • CX Analytics
Crownpeak Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Complaint/Feedback Management
  • Contextual Interactions
  • Intent Discovery
  • KPI Tracking
  • Root Cause Analysis (RCA)
  • Call Log Reports
  • Forecasting
  • Performance Evaluations
  • Dashboard
  • Call Analytics
  • Quality Monitoring
  • CX Analytics

Pros & Cons

CXone Pros & Cons
Pros
  • It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
Cons
  • In some instances, a softphone program is needed.
Crownpeak Pros & Cons
Pros
    Cons

      Reviews

      CXone Reviews
      Top Favorable Review
      F
      Frankie
      Reviewed on Jul 2, 2021

      This software has been exceptional

      It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).

      The Max Dialer has no statistics

      Top Critical Review
      L
      Louise
      Reviewed on Jul 2, 2021

      Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.

      The interface is easy, inbound and outbound calls, email, chat, etc.

      In some instances, a softphone program is needed

      Crownpeak Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      Alternatives

      CXone Alternatives
      Crownpeak Alternatives
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      CXone vs. Crownpeak: Detailed Comparison

      CXone vs. Crownpeak Top Ratings & Reviews: CXone

      In our rating and review comparison of CXone vs. Crownpeak, CXone has 33 user reviews and Crownpeak has 0. The average star rating for CXone is 4.15 while Crownpeak has an average rating of 0.0. CXone has more positive reviews than Crownpeak. Comparing CXone vs. Crownpeak reviews, CXone has stronger overall reviews.

      CXone vs. Crownpeak Best Features & Functionality: CXone

      CXone vs. Crownpeak both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Content Management, Call Management & Administration, Call Routing Types, Call Time Limits, File Management, Language & Speech, Data Management, Chat/IM Management, Collaboration Tools, Supported Channels, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Crownpeak, CXone offers more of the most popular features and tools than Crownpeak.

      CXone vs. Crownpeak Best Pricing: Crownpeak

      In our pricing comparison of CXone vs. Crownpeak, Crownpeak's pricing starts at N/A/month and is more affordable compared to Crownpeak's starting cost of N/A/month.

      CXone vs. Crownpeak Best Usability: CXone

      Our comparison of CXone vs. Crownpeak shows that CXone scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Crownpeak scores higher in , but CXone has the best scores overall for system usability.

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