Birdeye Overview

Birdeye is an AI-powered Online Reputation Management and Digital Experience Management (DXM) platform that helps local and multi-location businesses increase their brand exposure and get found online, improve their reputation, and enhance their customer experience across social media platforms and other digital channels. Birdeye offers capabilities to manage everything from referrals and listings, to targeted surveys, making it an all-in-one solution for online reputation management.

Key Birdeye Features and Capabilities

• User Review Management: Birdeye helps organizations generate, manage, and share user reviews across 200+ websites.
• Social Media Management: Birdeye provides AI-powered social media management tools that organizations can use to create personalized and targeted social posts, automate workflows, and continually monitor and optimize social media content.
• Listings: Birdeye provides centralized tools for managing online business listings and improving SEO rankings.
• Centralized Messaging: Birdeye provides centralized messaging tools for teams to manage messages from all online channels, within one inbox.
• Referrals: Birdeye delivers end-to-end referrals management, by helping identify happy customers, and encouraging them to refer new prospects in return for rewards.
• Surveys: Birdeye offers survey building tools to generate custom surveys, to gather prompt feedback for solving customer issues, as well as identifying any trends.