Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Profiling
Customer Journey Mapping
Customer Lifecycle Management
Brand Management
Complaint/Feedback Management
Social Listening
Marketing Analytics
Data Visualization
Vulnerability Assessments
CX Analytics
Sentiment Analysis
Campaign Monitoring
Compliance Reports
Conversation Analytics
Engagement Analytics
Agent Analytics
Case/Ticket Analytics
Customer Satisfaction Rating (CSAT)
Text Analytics
360° Customer View
Trend Reports
SLA Tracking
Voice Recording
Campaign Builder
Dashboard Builder
Workflow Builder
Ticket Automation
Workforce Automation
Compliance Automation
Inbound Calling
Outbound Calling
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Text-to-Image
Text-to-Video
IVR
Skills-Based Routing
Omnichannel Routing
Chatbots
Virtual Assistant
Campaign Orchestration
Content Lifecycle Management
Salesforce
Zendesk
Freshdesk
Google Analytics
SAP
Wordpress
Slack
Oracle
Freshsales
ServiceNow
Okta
Netomi
MailChimp
Medallia
Azure
Dynamics 365
Stripe
Tableau
Twilio
Shutterstock
Adobe Analytics
Power BI
APIs
Webhooks
ISO 27001
SOC 1
SOC 2 Type 2
GDPR
CCPA
PCI
LGPD
Quality Management
SLA Alerts
Knowledge Base
Sandbox
Single Sign-On (SSO)
Multi-Factor Authentication (MFA)
Chat Support
Training/Tutorial
Dedicated Account Manager
Service Level Agreement (SLA)
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