Sprinklr

Sprinklr

0 reviews

WH Score

7.9

Top Sprinklr Features

What are the Best Sprinklr Features?

Customer Management

Customer Profiling
Customer Journey Mapping
Customer Lifecycle Management
Brand Management
Social Media Management
Complaint/Feedback Management

Reporting & Analytics

Social Listening
Marketing Analytics
Data Visualization
Vulnerability Assessments
CX Analytics
Sentiment Analysis
Campaign Monitoring
Compliance Reports
Conversation Analytics
Engagement Analytics
Agent Analytics
Case/Ticket Analytics
Customer Satisfaction Rating (CSAT)
Text Analytics
360° Customer View
Trend Reports
SLA Tracking

Recording

Voice Recording

Drag-and-Drop Builders/Designers

Campaign Builder
Dashboard Builder
Workflow Builder

Workflow Automation

Ticket Automation
Workforce Automation
Compliance Automation

Phone System Features

Inbound Calling
Outbound Calling

Supported Technologies

Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)

Call Management & Administration

IVR

Call Routing Types

Skills-Based Routing
Omnichannel Routing

Generative AI Models

Text-to-Image
Text-to-Video

Chat/IM Management

Chatbots

Collaboration Tools

Virtual Assistant

Campaign Management

Campaign Orchestration

Content Management

Content Lifecycle Management

Third-Party Integrations

Salesforce
Zendesk
Freshdesk
Google Analytics
SAP
Wordpress
Slack
Oracle
Freshsales
ServiceNow
Okta
Netomi
MailChimp
Medallia
Azure
Dynamics 365
Stripe
Tableau
Twilio
Shutterstock

Microsoft 365

Power BI

Adobe

Adobe Analytics

Integration Options

APIs
Webhooks

Compliance Accreditations

SOC 1
SOC 1
SOC 2 Type 2
ISO 27001
GDPR
CCPA
PCI
LGPD

Governance, Risk, & Compliance (GRC)

Quality Management

Reminders/Alerts

SLA Alerts

Systems/Administrative

Knowledge Base
Sandbox

Identity and Access Management (IAM)

Single Sign-On (SSO)
Multi-Factor Authentication (MFA)

After-Sales Service

Chat Support
Training/Tutorial
Dedicated Account Manager
Service Level Agreement (SLA)

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