Sprinklr vs. cxomni: Which is Best? - Wheelhouse

Sprinklr vs. cxomni: Which is Best?

Sprinklr vs. cxomni Best Overall: Sprinklr

In our comparison of Sprinklr vs. cxomni, Sprinklr is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Sprinklr Quick Info
WH Score:
7.9
Pricing Score:
7.4
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:
cxomni Quick Info
WH Score:
6.8
Pricing Score:
6.4
Feature Score:
6.2
Usability Score:
6.7
Company Size:All Sizes
Platforms:

Pricing

Sprinklr Pricing
Sprinklr Service
$249
per user / per month
Sprinklr Social
$299
per user / per month
Enterprise
Contact Us
cxomni Pricing
Price Range
Contact Us

* Vendor does not share prices.

Features

Sprinklr Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Brand Management
  • Complaint/Feedback Management
  • Social Listening
  • Marketing Analytics
  • Data Visualization
  • Vulnerability Assessments
  • CX Analytics
  • Sentiment Analysis
  • Campaign Monitoring
  • Compliance Reports
  • Conversation Analytics
  • Engagement Analytics
cxomni Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Brand Management
  • Complaint/Feedback Management
  • Social Listening
  • Marketing Analytics
  • Data Visualization
  • Vulnerability Assessments
  • CX Analytics
  • Sentiment Analysis
  • Campaign Monitoring
  • Compliance Reports
  • Conversation Analytics
  • Engagement Analytics

Pros & Cons

Sprinklr Pros & Cons
Pros
    Cons
      cxomni Pros & Cons
      Pros
      • - Strong focus on operationalization and management - Professional journey standards - Easy collaboration across departments - Good enterprise solution - Structured and stable software - Flexible Integration capabilities - Good onboarding and constant support - Compliance Feature.
      Cons
      • - Some features and functions need an Onboarding and some training - Not a whiteboard-first tool - .

      Reviews

      Sprinklr Reviews
      Top Favorable Review

      N/A

      Top Critical Review

      N/A

      cxomni Reviews
      Top Favorable Review
      M
      Manu
      Reviewed on Jul 2, 2021

      We’ve been using cxomni for over 9 months now in our Customer Experience team, and it’s become the basis of our journey management work. What stands out is the clear focus on turning journey maps into something operational – not just pretty diagrams.

      The ability to connect pain points with ownership, KPIs and even backlog items helps us break out of the usual “map-and-forget” trap. The integration with our existing tools (like Jira) worked better than expected, and the onboarding support from the cxomni team was fast and personal.

      I also appreciate that the platform is tailored to our needs and is not just a template library. It gives us program flexibility while still keeping our journey standards consistent across teams and markets.

      If you’re serious about operationalizing Customer Journey Mapping beyond workshops and whiteboards, cxomni is worth your time.

      - Strong focus on operationalization and management

      - Professional journey standards

      - Easy collaboration across departments

      - Good enterprise solution

      - Structured and stable software

      - Flexible Integration capabilities

      - Good onboarding and constant support

      - Compliance Feature

      - Some features and functions need an Onboarding and some training

      - Not a whiteboard-first tool

      -

      Top Critical Review
      M
      Manu
      Reviewed on Jul 2, 2021

      We’ve been using cxomni for over 9 months now in our Customer Experience team, and it’s become the basis of our journey management work. What stands out is the clear focus on turning journey maps into something operational – not just pretty diagrams.

      The ability to connect pain points with ownership, KPIs and even backlog items helps us break out of the usual “map-and-forget” trap. The integration with our existing tools (like Jira) worked better than expected, and the onboarding support from the cxomni team was fast and personal.

      I also appreciate that the platform is tailored to our needs and is not just a template library. It gives us program flexibility while still keeping our journey standards consistent across teams and markets.

      If you’re serious about operationalizing Customer Journey Mapping beyond workshops and whiteboards, cxomni is worth your time.

      - Strong focus on operationalization and management

      - Professional journey standards

      - Easy collaboration across departments

      - Good enterprise solution

      - Structured and stable software

      - Flexible Integration capabilities

      - Good onboarding and constant support

      - Compliance Feature

      - Some features and functions need an Onboarding and some training

      - Not a whiteboard-first tool

      -

      Alternatives

      Sprinklr Alternatives
      cxomni Alternatives
      Add to Compare

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      Sprinklr vs. cxomni: Detailed Comparison

      Sprinklr vs. cxomni Top Ratings & Reviews: cxomni

      In our rating and review comparison of Sprinklr vs. cxomni, cxomni has 1 user reviews and Sprinklr has 0. The average star rating for cxomni is 5 while Sprinklr has an average rating of 0.0. cxomni has more positive reviews than Sprinklr. Comparing Sprinklr vs. cxomni reviews, cxomni has stronger overall reviews.

      Sprinklr vs. cxomni Best Features & Functionality: Sprinklr

      Sprinklr vs. cxomni both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Generative AI Models, Chat/IM Management, Collaboration Tools, Campaign Management, Content Management, Third-Party Integrations, Microsoft 365, Adobe, Integration Options, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Reminders/Alerts, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of Sprinklr vs. cxomni, Sprinklr offers more of the most popular features and tools than cxomni.

      Sprinklr vs. cxomni Best Pricing: cxomni

      In our pricing comparison of Sprinklr vs. cxomni, cxomni's pricing starts at N/A/month and is more affordable compared to cxomni's starting cost of N/A/month.

      Sprinklr vs. cxomni Best Usability: Sprinklr

      Our comparison of Sprinklr vs. cxomni shows that Sprinklr scores higher in usability for . cxomni scores higher in , but Sprinklr has the best scores overall for system usability.

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