In our comparison of CXone vs. cxomni, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
We’ve been using cxomni for over 9 months now in our Customer Experience team, and it’s become the basis of our journey management work. What stands out is the clear focus on turning journey maps into something operational – not just pretty diagrams.
The ability to connect pain points with ownership, KPIs and even backlog items helps us break out of the usual “map-and-forget” trap. The integration with our existing tools (like Jira) worked better than expected, and the onboarding support from the cxomni team was fast and personal.
I also appreciate that the platform is tailored to our needs and is not just a template library. It gives us program flexibility while still keeping our journey standards consistent across teams and markets.
If you’re serious about operationalizing Customer Journey Mapping beyond workshops and whiteboards, cxomni is worth your time.
- Strong focus on operationalization and management
- Professional journey standards
- Easy collaboration across departments
- Good enterprise solution
- Structured and stable software
- Flexible Integration capabilities
- Good onboarding and constant support
- Compliance Feature
- Some features and functions need an Onboarding and some training
- Not a whiteboard-first tool
-
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
We’ve been using cxomni for over 9 months now in our Customer Experience team, and it’s become the basis of our journey management work. What stands out is the clear focus on turning journey maps into something operational – not just pretty diagrams.
The ability to connect pain points with ownership, KPIs and even backlog items helps us break out of the usual “map-and-forget” trap. The integration with our existing tools (like Jira) worked better than expected, and the onboarding support from the cxomni team was fast and personal.
I also appreciate that the platform is tailored to our needs and is not just a template library. It gives us program flexibility while still keeping our journey standards consistent across teams and markets.
If you’re serious about operationalizing Customer Journey Mapping beyond workshops and whiteboards, cxomni is worth your time.
- Strong focus on operationalization and management
- Professional journey standards
- Easy collaboration across departments
- Good enterprise solution
- Structured and stable software
- Flexible Integration capabilities
- Good onboarding and constant support
- Compliance Feature
- Some features and functions need an Onboarding and some training
- Not a whiteboard-first tool
-
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
We’ve been using cxomni for over 9 months now in our Customer Experience team, and it’s become the basis of our journey management work. What stands out is the clear focus on turning journey maps into something operational – not just pretty diagrams.
The ability to connect pain points with ownership, KPIs and even backlog items helps us break out of the usual “map-and-forget” trap. The integration with our existing tools (like Jira) worked better than expected, and the onboarding support from the cxomni team was fast and personal.
I also appreciate that the platform is tailored to our needs and is not just a template library. It gives us program flexibility while still keeping our journey standards consistent across teams and markets.
If you’re serious about operationalizing Customer Journey Mapping beyond workshops and whiteboards, cxomni is worth your time.
- Strong focus on operationalization and management
- Professional journey standards
- Easy collaboration across departments
- Good enterprise solution
- Structured and stable software
- Flexible Integration capabilities
- Good onboarding and constant support
- Compliance Feature
- Some features and functions need an Onboarding and some training
- Not a whiteboard-first tool
-
We’ve been using cxomni for over 9 months now in our Customer Experience team, and it’s become the basis of our journey management work. What stands out is the clear focus on turning journey maps into something operational – not just pretty diagrams.
The ability to connect pain points with ownership, KPIs and even backlog items helps us break out of the usual “map-and-forget” trap. The integration with our existing tools (like Jira) worked better than expected, and the onboarding support from the cxomni team was fast and personal.
I also appreciate that the platform is tailored to our needs and is not just a template library. It gives us program flexibility while still keeping our journey standards consistent across teams and markets.
If you’re serious about operationalizing Customer Journey Mapping beyond workshops and whiteboards, cxomni is worth your time.
- Strong focus on operationalization and management
- Professional journey standards
- Easy collaboration across departments
- Good enterprise solution
- Structured and stable software
- Flexible Integration capabilities
- Good onboarding and constant support
- Compliance Feature
- Some features and functions need an Onboarding and some training
- Not a whiteboard-first tool
-
Add suggested to comparison
In our rating and review comparison of CXone vs. cxomni, cxomni has 1 user reviews and CXone has 33. The average star rating for cxomni is 5 while CXone has an average rating of 4.15. cxomni has more positive reviews than CXone. Comparing CXone vs. cxomni reviews, cxomni has stronger overall reviews.
CXone vs. cxomni both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. cxomni, CXone offers more of the most popular features and tools than cxomni.
In our pricing comparison of CXone vs. cxomni, cxomni's pricing starts at N/A/month and is more affordable compared to cxomni's starting cost of N/A/month.
Our comparison of CXone vs. cxomni shows that CXone scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. cxomni scores higher in , but CXone has the best scores overall for system usability.
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