OnSIP

OnSIP

9 reviews

WH Score

8.3

Top OnSIP Features

What are the Best OnSIP Features?

Phone System Features

Inbound Calling
Outbound Calling
Local Calling
International Calling
Three-Way Calling
Local Numbers
Toll-Free Numbers
Vanity Numbers
Local Minutes
Toll-Free Minutes
International Minutes
Softphone

Call Management & Administration

Caller ID
Call Waiting
Call Forwarding
Call Hold
Call Transfer
Call Redial
Call Back
Call Mute
Call Screening
Call Queue
Call Barge
Call Whisper
Phone Line Extensions
Click-to-Call
Click-to-Video
Dial by Name
Dial By Extension
Voicemail
Voicemail to Email
Emergency Calling
Automatic Call Distribution (ACD)
Busy Lamp Field (BLF)
Ring Groups
Auto Attendant
Find Me/Follow Me
Announcements
Number Porting
Number Black/White List
Music on Hold
Conference Bridge

Call Routing Types

Skills-Based Routing
Queue-Based Routing
Team-Based Routing
Location-Based Routing
Time of Day Routing
Last Agent Routing
Mood/Sentiment Routing

Reporting & Analytics

Call Log Reports
Status Tracking
Dashboard
Call Monitoring
Call Summary

Recording

Call Recording

Supported Channels

Voice
Chat/IM

Chat/IM Management

Click-to-Chat

Conferencing Capabilities

Audio Conferencing
Video Conferencing

Enhancements & Personalization

HD Voice
HD Video

Collaboration Tools

Virtual Assistant

Customizable Items

Custom Greetings

Contact Management

Contact Database

Supported Devices/Hardware

Business Phones

Integration Options

APIs

Third-Party Integrations

Zendesk
HubSpot

Systems/Administrative

Knowledge Base
Multiple Location Management
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console

Limits

User Limit

OnSIP Top Features Related Review

F

Fredrick

Reviewed on 25 September 2019

Easy, great experience

I’ve had a great experience with OnSip. Their customer service is exceptional. I greatly recommend this economical software for any home business.

Pros

It’s now possible to add business lines into my home office for a fraction of the cost of doing it via the local phone organization and I have clear crisp phone service, superb customer service, enhanced professionalism with my home office phone whereby I can have up to four lines and tell which one is ringing and then answer it appropriately, and having my cell phone ring every time is much simpler.

Cons

Lacks a texting feature.

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