Prices can vary greatly based on features needed, support and customization requests. Knowing what you're after helps vendors give you the most fair price.
Customer Profiling
Customer Journey Mapping
Customer Lifecycle Management
Personalized Recommendations
Brand Management
Complaint/Feedback Management
Net Promoter Score (NPS)
Social Listening
Social Analytics
Forecasting
Progress Reports
CX Analytics
Sentiment Analysis
Behavioral Analytics
Conversation Analytics
Data Analytics
Engagement Analytics
Agent Analytics
Heatmaps
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) Scoring
Text Analytics
Engagement Scoring
360° Customer View
Trend Reports
Skill Management
Employee Experience Management
Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)
Translations
Chatbots
Gamification
Data Labeling
Data Discovery
Data Modeling
ETL (Extract, Transform, Load)
Model Training
Salesforce
Jira
Zendesk
Slack
ServiceNow
Avaya
LivePerson
Dynamics 365
Twilio
ISO 27001
SOC 2 Type 2
HIPAA
GDPR
CCPA
Quality Management
Custom Workflows
Segmentation/Grouping
Sandbox
Single Sign-On (SSO)
Bring Your Own Key (BYOK)
Multilingual Support
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