Medallia vs. Sprinklr: Which is Best? - Wheelhouse

Medallia vs. Sprinklr: Which is Best?

Medallia vs. Sprinklr Best Overall: Medallia

In our comparison of Medallia vs. Sprinklr, Medallia is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

Medallia Quick Info
WH Score:
7.9
Pricing Score:
7.1
Feature Score:
8.2
Usability Score:
7.1
Company Size:Mid Market, Large Market
Platforms:
Sprinklr Quick Info
WH Score:
7.9
Pricing Score:
7.4
Feature Score:
7.5
Usability Score:
7.1
Company Size:All Sizes
Platforms:

Pricing

Medallia Pricing
Price Range
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* Vendor does not share prices.

Sprinklr Pricing
Sprinklr Service
$249
per user / per month
Sprinklr Social
$299
per user / per month
Enterprise
Contact Us

Features

Medallia Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Brand Management
  • Complaint/Feedback Management
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • Forecasting
  • Progress Reports
  • CX Analytics
  • Sentiment Analysis
  • Behavioral Analytics
  • Conversation Analytics
Sprinklr Features
  • Customer Profiling
  • Customer Journey Mapping
  • Customer Lifecycle Management
  • Personalized Recommendations
  • Brand Management
  • Complaint/Feedback Management
  • Net Promoter Score (NPS)
  • Social Listening
  • Social Analytics
  • Forecasting
  • Progress Reports
  • CX Analytics
  • Sentiment Analysis
  • Behavioral Analytics
  • Conversation Analytics

Pros & Cons

Medallia Pros & Cons
Pros
    Cons
      Sprinklr Pros & Cons
      Pros
        Cons

          Reviews

          Medallia Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          Sprinklr Reviews
          Top Favorable Review

          N/A

          Top Critical Review

          N/A

          Alternatives

          Medallia Alternatives
          Sprinklr Alternatives
          Add to Compare

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          Medallia vs. Sprinklr: Detailed Comparison

          Medallia vs. Sprinklr Top Ratings & Reviews: Sprinklr

          In our rating and review comparison of Medallia vs. Sprinklr, Sprinklr has 0 user reviews and Medallia has 0. The average star rating for Sprinklr is 0.0 while Medallia has an average rating of 0.0. Sprinklr has more positive reviews than Medallia. Comparing Medallia vs. Sprinklr reviews, Sprinklr has stronger overall reviews.

          Medallia vs. Sprinklr Best Features & Functionality: Medallia

          Medallia vs. Sprinklr both offer a strong set of features and functionality including Customer Management, Reporting & Analytics, Workforce Optimization, Supported Technologies, Language & Speech, Chat/IM Management, Collaboration Tools, Data Management, Third-Party Integrations, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Customizable Items, Systems/Administrative, Identity and Access Management (IAM), After-Sales Service. In our feature comparison of Medallia vs. Sprinklr, Medallia offers more of the most popular features and tools than Sprinklr.

          Medallia vs. Sprinklr Best Pricing: Sprinklr

          In our pricing comparison of Medallia vs. Sprinklr, Sprinklr's pricing starts at $249/month and is more affordable compared to Sprinklr's starting cost of $249/month.

          Medallia vs. Sprinklr Best Usability: Sprinklr

          Our comparison of Medallia vs. Sprinklr shows that Sprinklr scores higher in usability for . Medallia scores higher in , but Sprinklr has the best scores overall for system usability.

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