Medallia

Medallia

0 reviews

WH Score

7.9

Top Medallia Features

What are the Best Medallia Features?

Customer Management

Customer Profiling
Customer Journey Mapping
Customer Lifecycle Management
Personalized Recommendations
Brand Management
Complaint/Feedback Management

Reporting & Analytics

Net Promoter Score (NPS)
Social Listening
Social Analytics
Forecasting
Progress Reports
CX Analytics
Sentiment Analysis
Behavioral Analytics
Conversation Analytics
Data Analytics
Engagement Analytics
Agent Analytics
Heatmaps
Customer Satisfaction Rating (CSAT)
Customer Distress Index (CDI) Scoring
Text Analytics
Engagement Scoring
360° Customer View
Trend Reports

Workforce Optimization

Skill Management
Employee Experience Management

Supported Technologies

Artificial Intelligence (AI)
Machine Learning (ML)
Generative AI
Conversation Intelligence (CI)
Natural Language Processing (NLP)

Language & Speech

Translations

Chat/IM Management

Chatbots

Collaboration Tools

Gamification

Data Management

Data Labeling
Data Discovery
Data Modeling
ETL (Extract, Transform, Load)
Model Training

Third-Party Integrations

Salesforce
Jira
Zendesk
Slack
ServiceNow
Avaya
LivePerson
Dynamics 365
Twilio

Compliance Accreditations

ISO 27001
SOC 2 Type 2
HIPAA
GDPR
CCPA

Governance, Risk, & Compliance (GRC)

Quality Management

Customizable Items

Custom Workflows

Systems/Administrative

Segmentation/Grouping
Sandbox

Identity and Access Management (IAM)

Single Sign-On (SSO)
Bring Your Own Key (BYOK)

After-Sales Service

Multilingual Support

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