In our comparison of CXone vs. Medallia, CXone is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
* Vendor does not share prices.
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
N/A
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
N/A
This software has been exceptional
It appears clean and modern, navigating it is simple and it has extremely clean buttons (all).
The Max Dialer has no statistics
Using a single interface, I can keep all my client service staff occupied thanks to InContact. Switching between phone calls, emails, and chats is seamless. Altering the priorities per agent/per contact method to balance our workload while keeping agents engaged and contact times low is easy.
The interface is easy, inbound and outbound calls, email, chat, etc.
In some instances, a softphone program is needed
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In our rating and review comparison of CXone vs. Medallia, CXone has 33 user reviews and Medallia has 0. The average star rating for CXone is 4.15 while Medallia has an average rating of 0.0. CXone has more positive reviews than Medallia. Comparing CXone vs. Medallia reviews, CXone has stronger overall reviews.
CXone vs. Medallia both offer a strong set of features and functionality including Customer Management, Conversational AI, Reporting & Analytics, Recording , Drag-and-Drop Builders/Designers, Workflow Automation, Workforce Optimization, Phone System Features, Supported Technologies, Call Management & Administration, Call Routing Types, Call Time Limits, Language & Speech, Chat/IM Management, Collaboration Tools, Supported Channels, File Management, Content Management, Data Management, Enhancements & Personalization, Compliance Accreditations, Governance, Risk, & Compliance (GRC), Systems/Administrative, After-Sales Service, Conferencing Capabilities, Remote Support Features, Portal Types. In our feature comparison of CXone vs. Medallia, CXone offers more of the most popular features and tools than Medallia.
In our pricing comparison of CXone vs. Medallia, Medallia's pricing starts at N/A/month and is more affordable compared to Medallia's starting cost of N/A/month.
Our comparison of CXone vs. Medallia shows that CXone scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. Medallia scores higher in , but CXone has the best scores overall for system usability.
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