Top ProProfs Desk Features

What are the Best ProProfs Desk Features?

Help Desk Features

Ticket Prioritization
Ticket Tagging
Ticket Linking
Ticket Split
Ticket Rating
Agent Collision Detection
Ticket Lifecycle Management

Customer Management

Complaint/Feedback Management

File Management

File Transfers

Reminders/Alerts

Ticket Notifications
Email Alerts

Workflow Automation

Automated Responses
Low Code/No Code Business Process Automation
Task Automation

Language & Speech

Transcriptions

Customizable Items

Custom Alerts
Custom Fields
Custom Reports
Custom Branding

Reporting & Analytics

Performance Evaluations
Dashboard
Trend Reports

Systems/Administrative

Knowledge Base

Identity and Access Management (IAM)

Role Based Access Control (RBAC)
Single Sign-On (SSO)

Integration Options

APIs

Third-Party Integrations

Salesforce
Dynamics 365

Compliance Accreditations

GDPR

Project Management Features

Team Management

After-Sales Service

Phone Support
Email Support
Chat Support
Dedicated Account Manager

ProProfs Desk Top Features Related Review

Tarun Bansal

Reviewed on 26 January 2025

Simplifying Support with ProProfs Help Desk

ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!

Pros