In our comparison of ProProfs Desk vs. Vision Help Desk, Vision Help Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.
The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.
Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.
The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.
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In our rating and review comparison of ProProfs Desk vs. Vision Help Desk, ProProfs Desk has 1 user reviews and Vision Help Desk has 10. The average star rating for ProProfs Desk is 5 while Vision Help Desk has an average rating of 4.4. ProProfs Desk has more positive reviews than Vision Help Desk. Comparing ProProfs Desk vs. Vision Help Desk reviews, ProProfs Desk has stronger overall reviews.
ProProfs Desk vs. Vision Help Desk both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Supported Channels, Accounting Features, File Management, Portal Types, Task Management, Collaboration Tools, Reminders/Alerts, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Compliance Accreditations, Course Management, After-Sales Service. In our feature comparison of ProProfs Desk vs. Vision Help Desk, Vision Help Desk offers more of the most popular features and tools than ProProfs Desk.
In our pricing comparison of ProProfs Desk vs. Vision Help Desk, Vision Help Desk's pricing starts at $12/month and is more affordable compared to Vision Help Desk's starting cost of $12/month.
Our comparison of ProProfs Desk vs. Vision Help Desk shows that Vision Help Desk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, ease of admin. ProProfs Desk scores higher in , but Vision Help Desk has the best scores overall for system usability.
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