Vision Help Desk
Vision Help Desk
10 reviews
WH Score
9.1

Top Vision Help Desk Features

What are the Best Vision Help Desk Features?

Help Desk Features

  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Sharing
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Agent Collision Detection
  • Issue Management
  • Ticket Lifecycle Management

Remote Support Features

  • Screen Sharing

Supported Channels

  • Voice
  • Chat/IM
  • Email
  • Social Media

Accounting Features

  • Invoicing & Billing

File Management

  • Contract Lifecycle Management
  • File Sharing
  • File Transfers
  • File Attachments

Portal Types

  • Customer/Client Portal

Task Management

  • Create Tasks
  • Assign Tasks

Collaboration Tools

  • Team Calendar
  • Notes
  • Gamification

Reminders/Alerts

  • Email Alerts
  • Task Notifications

Workflow Automation

  • Task Automation
  • Ticket Automation
  • Billing Automation
  • Incident Automation

Language & Speech

  • Multilingual Interface

Customizable Items

  • Custom Fields
  • Custom Templates
  • Custom Branding

Reporting & Analytics

  • Time Tracking
  • Status Tracking
  • Expense Tracking
  • Dashboard
  • Admin Reports
  • Agent Analytics
  • Case/Ticket Analytics
  • Impact Analysis
  • Task Tracking

Data Management

  • Database Maintenance

Systems/Administrative

  • Knowledge Base
  • Administrator Management
  • Administrator Console
  • Agent Management
  • Agent Console
  • Centralized Console
  • Storage

Identity and Access Management (IAM)

  • Role Based Access Control (RBAC)
  • Multi-Factor Authentication (MFA)

Password Management

  • Password Strength Check

Cybersecurity Features

  • Encryption
  • IP Black/White List

Integration Options

  • APIs

Third-Party Integrations

  • Facebook
  • X

Compliance Accreditations

  • GDPR
  • PinkVERIFY

Course Management

  • Course Library

After-Sales Service

  • Forum

Vision Help Desk Top Features Related Review

M
Max F
Reviewed on 13 September 2022

One of the Best HelpDesk Software Vision helpdesk

We are using vision helpdesk for more than 12 years excellent and super simple helpdesk software helps us easily managed email tickets as well as chat in one single software.

Pros
  • Easy to use, customization is simple with our other web hosting tools.
Cons
  • Perfect for us.
View All Vision Help Desk Reviews

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