UseResponse vs. Vision Help Desk: Which is Best?

UseResponse vs. Vision Help Desk: Which is Best?

UseResponse vs. Vision Help Desk Best Overall: Vision Help Desk

In our comparison of UseResponse vs. Vision Help Desk, Vision Help Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.

Quick Info

UseResponse Quick Info
WH Score:
8.0
Pricing Score:
7.5
Feature Score:
7.5
Usability Score:
7.4
Company Size:All Sizes
Platforms:
Vision Help Desk Quick Info
WH Score:
9.1
Pricing Score:
8.5
Feature Score:
9.0
Usability Score:
8.7
Company Size:All Sizes
Platforms:

Pricing

UseResponse Pricing
Enterprise Cloud
Free
per user / per month
On-Premise Solution
Free
per user / per year
Vision Help Desk Pricing
Starter Help Desk
$12
per user / per month
Pro Help Desk
$20
per user / per month
Satellite Help Desk
$24
per user / per month
Pro Service Desk
$32
per user / per month
Enterprise Service Desk
$48
per user / per month

Features

UseResponse Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Issue Management
  • Ticket Lifecycle Management
  • Complaint/Feedback Management
  • Screen Sharing
  • Chat/IM
Vision Help Desk Features
  • Ticket Assign
  • Ticket Tagging
  • Ticket Queuing
  • Ticket Linking
  • Ticket Routing
  • Ticket Transfer
  • Ticket Merge
  • Ticket Split
  • Ticket Rating
  • Agent Handoff
  • Issue Management
  • Ticket Lifecycle Management
  • Complaint/Feedback Management
  • Screen Sharing
  • Chat/IM

Pros & Cons

UseResponse Pros & Cons
Pros
  • Dashboard to integrate with other systems.
Cons
  • Unavailable email functionalities and collaborations such as Zendesk.
Vision Help Desk Pros & Cons
Pros
  • The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.
Cons
  • The UI could be better
  • The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Reviews

UseResponse Reviews
Top Favorable Review
L
Luis
Reviewed on Jul 2, 2021

We are unable to save client information and associate tickets with them because of the system. The support staff is dishonest and venomous in nature. We once terminated the person who had written a lot of the knowledge base articles, which caused us to lose those articles. UseResponse charged us for retrieving the articles, but only some of the photographs were recovered. They promised to give us a refund once we complained, but they later erased the articles they had restored. After we paid for a year's worth of additional service with UseResponse, they made an unlawful charge to our card. They declined to return the money. But this included a real-time dashboard and was integrated with other systems we use, which was the only plus.

Dashboard to integrate with other systems

Horrible support staff and didn't refund the money

Top Critical Review
L
Linda
Reviewed on Jul 2, 2021

The UI has excellent functionality, plenty of documentation, and it is simple, exceptional support, implementing is simple, and email support is instant.

Unavailable email functionalities and collaborations such as Zendesk.

Vision Help Desk Reviews
Top Favorable Review
W
Wanda
Reviewed on Jul 2, 2021

So far, we’ve had a great experience with this software. During installation and answering questions, we had an extremely useful Vision Helpdesk support team.

The amount of features are vast, it is inexpensive, the connectors are many, and it has exceptional client support.

Plenty of work is required on the mobile app, the mobile app can’t be interacted with Android despite loading the app. If you tap on anything, it crashes after logging in on iOS.

Top Critical Review
G
Glenda
Reviewed on Jul 2, 2021

Has a fantastic free plan, it is fairly priced, using it is simple, accessing and updating tickets is ever possible, it is worth its price, and its font looks appealing.

The UI could be better. The app sometimes crashes back to Inbox when attempting to set an item, group, subgroup, etc.

Alternatives

UseResponse Alternatives
Vision Help Desk Alternatives
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UseResponse vs. Vision Help Desk: Detailed Comparison

UseResponse vs. Vision Help Desk Top Ratings & Reviews: Vision Help Desk

In our rating and review comparison of UseResponse vs. Vision Help Desk, Vision Help Desk has 10 user reviews and UseResponse has 10. The average star rating for Vision Help Desk is 4.4 while UseResponse has an average rating of 3.8. Vision Help Desk has more positive reviews than UseResponse. Comparing UseResponse vs. Vision Help Desk reviews, Vision Help Desk has stronger overall reviews.

UseResponse vs. Vision Help Desk Best Features & Functionality: Vision Help Desk

UseResponse vs. Vision Help Desk both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Supported Channels, Accounting Features, File Management, Portal Types, Task Management, Collaboration Tools, Reminders/Alerts, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Compliance Accreditations, Course Management, After-Sales Service. In our feature comparison of UseResponse vs. Vision Help Desk, Vision Help Desk offers more of the most popular features and tools than UseResponse.

UseResponse vs. Vision Help Desk Best Pricing: Vision Help Desk

In our pricing comparison of UseResponse vs. Vision Help Desk, Vision Help Desk's pricing starts at $12/month and is more affordable compared to Vision Help Desk's starting cost of $12/month.

UseResponse vs. Vision Help Desk Best Usability: Vision Help Desk

Our comparison of UseResponse vs. Vision Help Desk shows that Vision Help Desk scores higher in usability for ease of use, meets requirements, setup & support, ease of admin. UseResponse scores higher in learning curve, but Vision Help Desk has the best scores overall for system usability.

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