In our comparison of LiveAgent vs. ProProfs Desk, LiveAgent is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
LiveAgent has been a game-changer for our customer support team. This all-in-one platform combines functionality, reliability, and user-friendliness to deliver an exceptional experience for both agents and customers. From day one, LiveAgent impressed us with its seamless setup, robust feature set, and top-notch support.
Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times.
Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours.
Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes.
Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.
The only minor drawback is that the extensive features can be a bit overwhelming at first, but the onboarding resources and support team make the learning curve manageable.
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Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
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LiveAgent has been a game-changer for our customer support team. This all-in-one platform combines functionality, reliability, and user-friendliness to deliver an exceptional experience for both agents and customers. From day one, LiveAgent impressed us with its seamless setup, robust feature set, and top-notch support.
Omnichannel Capabilities: Managing emails, live chats, social media interactions, and calls from a single dashboard has significantly improved our response times.
Customizable Workflows: The ability to tailor automation, ticket routing, and templates has saved us countless hours.
Powerful Analytics: The detailed reporting and performance insights help us continuously optimize our customer service processes.
Responsive Customer Support: LiveAgent's support team is always available, knowledgeable, and ready to assist.
The only minor drawback is that the extensive features can be a bit overwhelming at first, but the onboarding resources and support team make the learning curve manageable.
Remain connected with clients using Live Agent.
Handling feedback is simple, the ability to host a live chat on our web using the chat and ticket plan, suitable system for calling is the all-inclusive plan, it provides some plans to better fulfill your business requirements, and it has a free trial of 14 days.
Some in-depth training is required after moving to this system.
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In our rating and review comparison of LiveAgent vs. ProProfs Desk, LiveAgent has 37 user reviews and ProProfs Desk has 0. The average star rating for LiveAgent is 4.78 while ProProfs Desk has an average rating of 0.0. LiveAgent has more positive reviews than ProProfs Desk. Comparing LiveAgent vs. ProProfs Desk reviews, LiveAgent has stronger overall reviews.
LiveAgent vs. ProProfs Desk both offer a strong set of features and functionality including Help Desk Features, Supported Channels, Accounting Features, File Management, Phone System Features, Call Management & Administration, Portal Types, Collaboration Tools, Workflow Automation, Language & Speech, Customizable Items, Reporting & Analytics, Data Management, Systems/Administrative, Identity and Access Management (IAM), Password Management, Cybersecurity Features, Integration Options, Third-Party Integrations, Google Workspace, After-Sales Service. In our feature comparison of LiveAgent vs. ProProfs Desk, LiveAgent offers more of the most popular features and tools than ProProfs Desk.
In our pricing comparison of LiveAgent vs. ProProfs Desk, ProProfs Desk's pricing starts at Free/month and is more affordable compared to ProProfs Desk's starting cost of Free/month.
Our comparison of LiveAgent vs. ProProfs Desk shows that LiveAgent scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ProProfs Desk scores higher in , but LiveAgent has the best scores overall for system usability.
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