Top LiveAgent Features

What are the Best LiveAgent Features?

Help Desk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Ticket Lifecycle Management

Supported Channels

Voice
Chat/IM
Email
Social Media

Accounting Features

Invoicing & Billing

File Management

File Transfers
File Attachments

Phone System Features

Softphone

Call Management & Administration

Call Queue
Automatic Call Distribution (ACD)
IVR

Portal Types

Customer/Client Portal

Collaboration Tools

Notes

Workflow Automation

Ticket Automation
Billing Automation

Language & Speech

Speech-to-Text
Transcriptions

Customizable Items

Custom Templates
Custom Branding

Reporting & Analytics

Status Tracking
Dashboard
Case/Ticket Analytics

Data Management

Data Masking

Systems/Administrative

Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Bulk Actions

Identity and Access Management (IAM)

Multi-Factor Authentication (MFA)

Password Management

Password Strength Check

Cybersecurity Features

Encryption
IP Black/White List

Integration Options

APIs

Third-Party Integrations

Salesforce
Facebook
WhatsApp
Instagram
X
Pipedrive
Wordpress
Slack
MailChimp
Zapier
Atlassian
Shopify
Viber
Wix
ActiveCampaign

Google Workspace

Gmail

After-Sales Service

Phone Support
Email Support
Chat Support
Dedicated Account Manager
Service Reviews

LiveAgent Top Features Related Review

Judy

Reviewed on 9 August 2023

Exceptionally User-Friendly

I am thoroughly impressed with this software's ease of use and haven't faced any issues during my experience.

Pros

The ease of use and user-friendly features make this software a standout choice.

Cons

None.

View All LiveAgent Reviews

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Top LiveAgent Features

What are the Best LiveAgent Features?

Help Desk Features

Supported Channels

Accounting Features

File Management

Phone System Features

Call Management & Administration

Portal Types

Collaboration Tools

Workflow Automation

Language & Speech

Customizable Items

Reporting & Analytics

Data Management

Systems/Administrative

Identity and Access Management (IAM)

Password Management

Cybersecurity Features

Integration Options

Third-Party Integrations

Google Workspace

After-Sales Service

LiveAgent Top Features Related Review

Exceptionally User-Friendly

Have you used LiveAgent in the past?

Popular LiveAgent Comparisons

Need help finding the right software?

Best LiveAgent Alternatives

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