LiveAgent Pricing

How much does LiveAgent cost?

LiveAgent offers four pricing plans:

The Small Business plan, at $15 per agent per month,
The Medium Business plan, at $29 per agent per month,
The Large Business plan, at $49 per agent per month,
The Enterprise plan, at $69 per agent per month.

Prices indicated above are all part of annual plans. Month-to-month plans are also available, albeit at a slightly higher rate.

Small Business

$15

per user / per month

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Chatbots
Private Chat
Chat Invitations
Typing Indicator
Proactive Messaging
Voice
Chat/IM
Email
Social Media
File Transfers
File Attachments
Softphone
Call Queue
Customer/Client Portal
Notes
Virtual Assistant
Ticket Automation
Speech-to-Text
Transcriptions
Custom Templates
Custom Branding
Status Tracking
Dashboard
Chat Reports
Case/Ticket Analytics
Chatbot Builder
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Bulk Actions
Multi-Factor Authentication (MFA)
Password Strength Check
Encryption
IP Black/White List
APIs
Salesforce
Facebook
WhatsApp
Instagram
X
Pipedrive
Wordpress
Slack
MailChimp
Zapier
Atlassian
Shopify
Viber
Wix
ActiveCampaign
Gmail
Artificial Intelligence (AI)
Machine Learning (ML)
Phone Support
Email Support
Chat Support

Medium Business

$29

per user / per month

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Chatbots
Private Chat
Chat Invitations
Typing Indicator
Proactive Messaging
Voice
Chat/IM
Email
Social Media
File Transfers
File Attachments
Softphone
Call Queue
Customer/Client Portal
Notes
Virtual Assistant
Ticket Automation
Speech-to-Text
Transcriptions
Custom Templates
Custom Branding
Status Tracking
Dashboard
Chat Reports
Case/Ticket Analytics
Chatbot Builder
Data Masking
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Bulk Actions
Multi-Factor Authentication (MFA)
Password Strength Check
Encryption
IP Black/White List
APIs
Salesforce
Facebook
WhatsApp
Instagram
X
Pipedrive
Wordpress
Slack
MailChimp
Zapier
Atlassian
Shopify
Viber
Wix
ActiveCampaign
Gmail
Artificial Intelligence (AI)
Machine Learning (ML)
Phone Support
Email Support
Chat Support

Large Business

$49

per user / per month

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Ticket Lifecycle Management
Chatbots
Private Chat
Chat Invitations
Typing Indicator
Proactive Messaging
Voice
Chat/IM
Email
Social Media
File Transfers
File Attachments
Softphone
Call Queue
Automatic Call Distribution (ACD)
IVR
Customer/Client Portal
Notes
Virtual Assistant
Ticket Automation
Speech-to-Text
Transcriptions
Custom Templates
Custom Branding
Status Tracking
Dashboard
Chat Reports
Case/Ticket Analytics
Chatbot Builder
Data Masking
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Bulk Actions
Multi-Factor Authentication (MFA)
Password Strength Check
Encryption
IP Black/White List
APIs
Salesforce
Facebook
WhatsApp
Instagram
X
Pipedrive
Wordpress
Slack
MailChimp
Zapier
Atlassian
Shopify
Viber
Wix
ActiveCampaign
Gmail
Artificial Intelligence (AI)
Machine Learning (ML)
Phone Support
Email Support
Chat Support

Enterprise

$69

per user / per month

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Ticket Lifecycle Management
Chatbots
Private Chat
Chat Invitations
Typing Indicator
Proactive Messaging
Voice
Chat/IM
Email
Social Media
Invoicing & Billing
File Transfers
File Attachments
Softphone
Call Queue
Automatic Call Distribution (ACD)
IVR
Customer/Client Portal
Notes
Virtual Assistant
Ticket Automation
Billing Automation
Speech-to-Text
Transcriptions
Custom Templates
Custom Branding
Status Tracking
Dashboard
Chat Reports
Case/Ticket Analytics
Chatbot Builder
Data Masking
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Bulk Actions
Multi-Factor Authentication (MFA)
Password Strength Check
Encryption
IP Black/White List
APIs
Salesforce
Facebook
WhatsApp
Instagram
X
Pipedrive
Wordpress
Slack
MailChimp
Zapier
Atlassian
Shopify
Viber
Wix
ActiveCampaign
Gmail
Artificial Intelligence (AI)
Machine Learning (ML)
Phone Support
Email Support
Chat Support
Dedicated Account Manager
Service Reviews

LiveAgent Top Pricing Related Review

Brian

Reviewed on 4 November 2019

Awesome helpdesk for my small company

The client service on their end is fantastic, many great features are offered by their service, and the functionality I get at a modest fee is highly appreciated.

Pros

Fairly firm price, has an incredibly simple installation process, ability to communicate in real time with my clients, I never miss any requests or support tickets thanks to the great all-inclusive inbox, and they have exceptional client service.

Cons