In our comparison of ProProfs Desk vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
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In our rating and review comparison of ProProfs Desk vs. Zoho Desk, ProProfs Desk has 1 user reviews and Zoho Desk has 18. The average star rating for ProProfs Desk is 5 while Zoho Desk has an average rating of 4.61. ProProfs Desk has more positive reviews than Zoho Desk. Comparing ProProfs Desk vs. Zoho Desk reviews, ProProfs Desk has stronger overall reviews.
ProProfs Desk vs. Zoho Desk both offer a strong set of features and functionality including Help Desk Features, Systems/Administrative, Call Management & Administration, Identity and Access Management (IAM), Workflow Automation, Reporting & Analytics, Supported Channels, File Management, Collaboration Tools, Customizable Items, Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of ProProfs Desk vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than ProProfs Desk.
In our pricing comparison of ProProfs Desk vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.
Our comparison of ProProfs Desk vs. Zoho Desk shows that Zoho Desk scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ProProfs Desk scores higher in , but Zoho Desk has the best scores overall for system usability.
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