In our comparison of GoTo Resolve vs. ProProfs Desk, GoTo Resolve is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
ProProfs Help Desk has made customer support so much smoother for us. The automated ticket routing, instant alerts, and a self-service knowledge base help us handle queries faster and more efficiently. This tool truly keeps our support team on track. It’s an absolute winner!
A shared inbox for managing all support emails in one dashboard.
I think more integrations can be offered.
Add suggested to comparison
In our rating and review comparison of GoTo Resolve vs. ProProfs Desk, ProProfs Desk has 1 user reviews and GoTo Resolve has 17. The average star rating for ProProfs Desk is 5 while GoTo Resolve has an average rating of 4.11. ProProfs Desk has more positive reviews than GoTo Resolve. Comparing GoTo Resolve vs. ProProfs Desk reviews, ProProfs Desk has stronger overall reviews.
GoTo Resolve vs. ProProfs Desk both offer a strong set of features and functionality including Help Desk Features, Remote Support Features, Systems/Administrative, Identity and Access Management (IAM), Workflow Automation, Reporting & Analytics, Recording , Supported Channels, Supported Devices/Hardware, File Management, Collaboration Tools, Appointments/Scheduling, Customizable Items, Cybersecurity Features, Third-Party Integrations, Microsoft 365, After-Sales Service, Limits. In our feature comparison of GoTo Resolve vs. ProProfs Desk, GoTo Resolve offers more of the most popular features and tools than ProProfs Desk.
In our pricing comparison of GoTo Resolve vs. ProProfs Desk, ProProfs Desk's pricing starts at Free/month and is more affordable compared to ProProfs Desk's starting cost of Free/month.
Our comparison of GoTo Resolve vs. ProProfs Desk shows that GoTo Resolve scores higher in usability for ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin. ProProfs Desk scores higher in , but GoTo Resolve has the best scores overall for system usability.
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