Top GoTo Resolve Features

What are the Best GoTo Resolve Features?

Help Desk Features

Ticket Assign
Ticket Tagging
Ticket Queuing
Ticket Linking
Ticket Routing
Ticket Transfer
Ticket Sharing
Ticket Merge
Ticket Split
Ticket Rating
Agent Handoff
Agent Collision Detection
Issue Management
Ticket Lifecycle Management

Remote Support Features

Screen Sharing
Camera Sharing
Attended Access
Unattended Access
Remote Session Control
Multi-Agent Sessions
Multi-Session Handling
Session Transfer
Screen Blanking
Reboot and Reconnect

Systems/Administrative

Remote Monitoring & Management (RMM)
Multiple Company Management
Update/Patch Management
Administrator Management
Administrator Console
Agent Management
Agent Console
Centralized Console
Bulk Actions
Command Line Provisioning

Identity and Access Management (IAM)

Multi-Factor Authentication (MFA)
Clientless Access

Workflow Automation

Ticket Automation

Reporting & Analytics

Status Tracking
Admin Reports
Agent Analytics
Case/Ticket Analytics

Recording

Session Recording

Supported Channels

Chat/IM

Supported Devices/Hardware

Tablets
Desktops
Smartphones

File Management

File Sharing
File Transfers
File Attachments

Collaboration Tools

Annotations

Appointments/Scheduling

Session Scheduling

Customizable Items

Custom Branding

Cybersecurity Features

Endpoint Detection and Response (EDR)

Third-Party Integrations

Slack
Active Directory

Microsoft 365

Microsoft Teams

After-Sales Service

Phone Support
Email Support
Chat Support
Help Center
Forum

Limits

Device Limit

GoTo Resolve Top Features Related Review

Raymond

Reviewed on 7 May 2023

A Great Solution for Streamlined Support

The product solves the challenge of efficiently resolving technical support tickets for our clients. It ensures that our entire IT team is on the same page, leading to better collaboration and quicker issue resolution. GoTo Resolve has been a game changer, and I find it superior to other tech solutions I have used in the past.

Pros

I particularly love the convenience of joining a support session by SMS or email
It greatly enhances the seamless support experience for our clients
Additionally, the ability to manage support tickets efficiently contributes to better organization and coordination within our support team.

Cons

While GoTo is generally a great service, it can sometimes suffer from unreliability
However, I have not experienced any issues with GoTo Resolve so far, so I don't have any dislikes specifically related to this product.

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