In our comparison of GoTo Resolve vs. Zoho Desk, Zoho Desk is the best option with a higher overall Wheelhouse Score. Wheelhouse Score uses a combination of feature and pricing comparison data, average user ratings, and editorial reviews to score software vendors on a scale of 1-10.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
IT support teams will find GoToResolve to be a useful tool since it enables them to transfer files and remotely operate client machines. The fact that customers must download the software every time they use it is a small annoyance in comparison to the advantages of remote support.
File transferring and third party device control
Have to download each time
I enjoy Go To Resolve because it's user-friendly on both my personal computer and smartphone, enabling me to work remotely and access documents sent by my superiors. They can also diagnose any issues on my desktop.
Easy to navigate, and mobile version
None
With Zoho Desk, we can now provide great engagement and support to delight our customers.
I really like the intuitive interface which allows anyone in the organization to quickly understand all the features.
It would be great if new features could be added in a timely manner.
We've been able to seamlessly gather data from users and seamlessly integrate it into our system.
Straightforward solution with a wealth of features to effectively handle support tickets.
There's room for improvement in the user interface to enhance the overall user experience.
Add suggested to comparison
In our rating and review comparison of GoTo Resolve vs. Zoho Desk, Zoho Desk has 18 user reviews and GoTo Resolve has 17. The average star rating for Zoho Desk is 4.61 while GoTo Resolve has an average rating of 4.11. Zoho Desk has more positive reviews than GoTo Resolve. Comparing GoTo Resolve vs. Zoho Desk reviews, Zoho Desk has stronger overall reviews.
GoTo Resolve vs. Zoho Desk both offer a strong set of features and functionality including Help Desk Features, Systems/Administrative, Identity and Access Management (IAM), Call Management & Administration, Workflow Automation, Reporting & Analytics, Supported Channels, File Management, Collaboration Tools, Customizable Items, Integration Options, Third-Party Integrations, Course Management, Supported Technologies, After-Sales Service, Chat/IM Management. In our feature comparison of GoTo Resolve vs. Zoho Desk, Zoho Desk offers more of the most popular features and tools than GoTo Resolve.
In our pricing comparison of GoTo Resolve vs. Zoho Desk, Zoho Desk's pricing starts at Free/month and is more affordable compared to Zoho Desk's starting cost of Free/month.
Our comparison of GoTo Resolve vs. Zoho Desk shows that Zoho Desk scores higher in usability for . GoTo Resolve scores higher in ease of use, meets requirements, learning curve, setup & support, quality of support, ease of admin, but Zoho Desk has the best scores overall for system usability.
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