2 reviews
WH Score

Optum Overview

What is Optum?

Optum Revenue Cycle Management is a software package from Optum, Inc. that offers top-notch medical management solutions to healthcare practitioners aimed at creating greater success in revenue performance and achieve greater control of practice revenue cycle. Optum, Inc. created Optum360 - a trademark that represents its platform aiming at creating a complete turnaround practice revenue cycle understanding and operationalization. Optum360™ focus on achieving best RCM by building practice and patient transparency, improve margin performance and modernizing practice processes by either improving, optimizing, transforming or innovating practice existing system. To achieve all this promise to its clients, Optum™ employs experienced professional and uses industry research to model best RCM models and pathways.


Optum RCM package is modeled around a revenue cycle pathway module which features margin performance improvement framework, Payer-provider collaboration enhancement framework geared towards improving relationship between providers and payers, patience experience improvement framework, a framework for improving providers' revenue cycle compliance to regulatory provisions and a transparency improvement component. This components are achieved through expert consultation, running training programs and adoption of advance RCM software solutions.

Optum RCM also comes with a comprehensive Optum claims solution designed to inform healthcare practices, health systems and hospitals and build a knowledgebase medical industry transformations, trends and demands. This is one of the main unique features of Optum distinguishing it from other RCM providers and putting Optum clients ahead other players.

The focus on creating a strong organization learning culture and employing market research to inform best practices not only builds a learning culture for vendors but also creates a unique relationship between Optum RCM and vendors.

Unlike many RCM providers who simply offer standalone software applications for adoption by vendors or a simple/complex service outsourcing package, Optum360 RCM a comprehensive and informative collaboration structure, operationalization framework and value/culture development and management framework that eventually increases the level of client and staff ownership of the RCM system and secures long term sustainability of the adopted system, even with exist of Optum RCM provider. 

Optum Awards

All Years
Optum - Editors Choice 2024

Company:Optum, Inc

Optum Recent Reviews

Reviewed on 2 May 2023

Great product!

The provider helps in verifying benefits and managing credentialing for multiple companies, offering the convenience of a centralized solution."

  • I appreciate the ease of use, the quality of information provided, and the overall user-friendly interface
  • The tool's visual design makes it easy to interpret and navigate.
  • It would be beneficial if the tool's language could be simplified for better patient comprehension
  • Sometimes the various functions of Optum Care, such as credentialing, can be confusing, especially for doctors who were familiar with the tool before its integration.

Reviewed on 2 May 2023

great experience

The provider, OptumCare, is an integral part of the benefits package offered by my company. It provides various healthcare-related benefits and services that are convenient to access and use, including through the app.

  • I appreciate the simplicity of the service and its user-friendly interface
  • It is easy to navigate and find the necessary information or features.
  • However, I have encountered occasional glitches with the app, leading to slower loading times, which can be frustrating.

Optum Pricing

Optum Medical Practice Management
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Optum Pricing Details

Optum Key Features

Medical Practice Management Features
  • Electronic Medical Records (EMR)
  • Electronic Medical Records (EMR)
  • Revenue Cycle Management (RCM)
  • Remote Patient Monitoring (RPM)
  • Telemedicine
  • Procedure Codes
Patient Management
  • Treatment Planning
  • Discharge Planning
  • Transition Care Management (TCM)
  • Patient Education Tools
  • Refills Processing
  • Send to Pharmacy
Optum Features Details

Optum Media


Optum Wheelhouse Score

What is this?

The Average Wheelhouse score for the Medical Practice Management category is 8.2

Optum Scores

  • Ease of Use
  • Meets Requirements
  • Ease of Admin

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