eClinicalWorks is a Revenue Cycle Management (RCM) application which largely taps into the unlimited potential of cloud-computing. Its publisher is a leading cloud-based EHR boasting over 115,000 providers and 800,000 medical professionals. eClinicalWorks Grid Cloud keeps patients and practice data secure and accessible from anywhere on the globe. The system is supported by a network of 9 data centers across the country, increasing both reliability, redundancy back-up and high-speed accessibility. The system provides an expanded RCM service, including communication to practice via RCM console, real-time patient insurance eligibility, claims processing - both primary and secondary - and claims follow-up.
The main reasons I am so unhappy with this program are its terrible follow-up and customer care. Simple solutions necessitate opening a ticket as opposed to giving someone a quick call. Customer care is outsourced to another country and is frequently quite confusing, even if the sales force is located in the United States. The software itself is difficult to use; it frequently seems like a "12 step" program that must be used to accomplish simple tasks. I would give it zero stars if I could, even though it is a well-established corporation with competitive features.
this program has been a valuable asset in patient care and doctor-client relationships. Its convenience, user-friendliness, and helpful shortcuts make it a standout choice.
The Average Wheelhouse score for the Medical Practice Management category is 8.1
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