Ooma Enterprise
Ooma Enterprise
66 reviews
WH Score
8.5

Top Ooma Enterprise Features

What are the Best Ooma Enterprise Features?

Ooma Enterprise provides a comprehensive suite of features designed to enhance communication processes and improve customer service. Some key features include:

  • IP Fax: Send and receive faxes directly from your computer or mobile device.
  • Auto Attendant: Efficiently manage incoming calls by directing them to the appropriate department or employee.
  • Skills-Based Routing: Direct calls to the right agents, so customers can minimize waiting times.
  • Audio and Video Conferencing: Go beyond VoIP and engage with high-quality conferencing tools, for improved interaction.
  • Dedicated Account Manager: Enjoy a single point of contact for all communication needs, ensuring personalized support.


Phone System Features

  • Inbound Calling
  • Outbound Calling
  • Local Calling
  • International Calling
  • Three-Way Calling
  • Toll-Free Numbers
  • Softphone
  • IP Fax
  • SIP Trunking

Call Management & Administration

  • Caller ID
  • Call Waiting
  • Call Forwarding
  • Call Hold
  • Call Transfer
  • Call Redial
  • Call Popup
  • Call Back
  • Call Mute
  • Call Queue
  • Call Barge
  • Call Whisper
  • Voicemail
  • Automatic Call Distribution (ACD)
  • IVR
  • Auto Attendant
  • Number Black/White List
  • Music on Hold

Call Routing Types

  • Skills-Based Routing

Reporting & Analytics

  • Revenue Reports
  • Dashboard
  • Call Monitoring

Recording

  • Call Recording

Conferencing Capabilities

  • Audio Conferencing
  • Video Conferencing

Supported Channels

  • Voice
  • SMS

Collaboration Tools

  • Wallboard
  • Hot Desking

Customizable Items

  • Custom Reports

Language & Speech

  • Speech-to-Text
  • Transcriptions

Drag-and-Drop Builders/Designers

  • Call Flow Designer

Integration Options

  • APIs

Third-Party Integrations

  • Salesforce

Microsoft 365

  • Microsoft Teams

Systems/Administrative

  • Administrator Management
  • Administrator Console
  • Centralized Console

Cybersecurity Features

  • Encryption

After-Sales Service

  • Phone Support
  • Email Support
  • Technical Support
  • Dedicated Account Manager
  • Customer Onboarding

Ooma Enterprise Top Features Related Review


B
Betty
Reviewed on 28 April 2020

Excellent system, service, and cost.

Great software.

Pros
  • Extremely affordable and its functionality is complete.
Cons
  • None.

Have you used Ooma Enterprise in the past?

Help other people find the right software by sharing your Ooma Enterprise experience.

Need help finding the right software?

Tell us what you're looking for and we'll offer you personalized software recommendations.

Best Ooma Enterprise Alternatives

The right software for your business

Get your personalized recommendations now.